AI Agent for Ticket Routing — Built for Agenty
Automate Ticket Routing for teams using Agenty. Arahi AI agents handle the workflow end-to-end — no code, set up in minutes.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
How does Agenty work for ticket routing automation?
Agenty works for ticket routing automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to Agenty alongside the other apps your team already uses, watches for the triggers that matter for ticket routing, and takes the next step on its own while keeping a complete audit trail for review. AI categorizes and prioritizes support tickets the moment they arrive — no manual triage needed. Teams typically see instant to the right queue and agent once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Agenty
Authorize Agenty in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses Agenty.
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The Agenty integration automates end-to-end ticket routing — including data capture from Agenty, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Agenty can be handled by the AI agent.
All data exchanged between Agenty and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Agenty access, never store raw credentials, and maintain full audit logs of every ticket routing action.
Yes. You define exactly which Agenty events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in Agenty.
The ticket routing agent scales automatically as your Agenty activity grows. Whether you process 10 or 10,000 ticket routing tasks per day from Agenty, the AI handles the volume without slowdowns or additional configuration.
The agent reads ticket content, applies agenty-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
When the AI hits an edge case during ticket routing processing in Agenty, it escalates to your team with full context — the Agenty record, what was attempted, and why it needs review. Your ticket routing pipeline never stalls or loses data.
Yes. You can create parallel ticket routing workflows that respond to different Agenty events or conditions. For example, one ticket routing flow for new Agenty records and another for updated ones — each with independent rules and actions.
No coding required. The no-code builder walks you through connecting Agenty and configuring ticket routing rules visually. Your team can set up, modify, and manage Agenty-based ticket routing workflows without any developer involvement.
Manual ticket routing in Agenty requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Agenty events occur — running 24/7 with consistent accuracy and zero fatigue.
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