Tenant comms, work orders, and rent reminders — with judgment.
Claude triages tenant requests, dispatches the right vendor for routine repairs, sends rent reminders before late fees apply, and escalates the cases that genuinely need a human.
Tenant maintenance ticket handled · vendor dispatched:
Customer
“Heater clicking on/off all night, doesn't seem to actually heat — apartment is around 60°F. Can someone come by today?”
Agent draft · in your tone
Hi Theo — sorry about that. I dispatched Northshore HVAC for a same-day visit (ETA 1–3 PM, tech will text 30 min before). If they can't fix on-site, we'll cover a hotel night while parts ship.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Anthropic (Claude)
Authorize Anthropic (Claude) in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses Anthropic (Claude). For property management teams, this typically means routing workflows from tools like AppFolio alongside Anthropic (Claude).
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Hi Theo — sorry about that. I dispatched Northshore HVAC for a same-day visit (ETA 1–3 PM, tech will text 30 min before). If they can't fix on-site, we'll cover a hotel night while parts ship.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Theo Park9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket Unit · 412C.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged Unit · 412C as the matching topic.
Frequently asked questions
Reads tenant maintenance requests, classifies (routine / urgent / emergency), dispatches the right vendor for routine repairs, drafts the response to the tenant, follows up to ensure the work was done. Rent reminders go out at the right cadence; late notices route through your existing legal process.
Emergency keywords + context trigger an immediate page to the on-call manager, plus a draft response to the tenant. The agent does not handle 'water shooting from the ceiling' on its own — that's a human problem.
AppFolio, Buildium, Rentec Direct, Yardi, Entrata, RealPage. The agent operates inside your existing system.
Yes, separately. Inbound leads → answer questions → schedule showings → kick off application → run screening through your provider → flag the candidates worth your team's time. The judgment call (approve / decline) stays human; the qualifying work is automated.
Monthly owner statements (occupancy, repairs, NOI) drafted from your PMS data and sent in your existing format. Property-by-property or portfolio-rolled-up — your call.
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