Workflows that read the case and act on it — not just pass it along.

Wherever a step requires reading prose and making a judgment call. Zapier, Make, n8n, Workato, Tray.io, custom flows — the agent slots in as a step, replacing the 'route to a human for review' branches that today create the bottleneck.

RPA repeats keystrokes. No-code agents typically use one model with a static prompt. The agent reads the case, considers the context, applies your judgment criteria, and acts — and surfaces what it's unsure about. The difference is judgment per case, not the same script repeated.

First-class. Each agent step has a confidence threshold; below it, the case routes to a human's queue with the agent's reasoning. The human's decision becomes calibration data for the agent.

Every agent step logs: the inputs, the decision, the reasoning, the action taken, and (if reviewed) the human's override. Exportable for SOC 2 / HIPAA / regulated industries.

Edit the agent's instructions in plain English. The agent re-reads its instructions on each run; there's no model retraining or redeployment step. New rules apply immediately and are versioned.