ChatGPT for outage notifications, customer billing questions, and field-crew dispatch.
Sends proactive outage updates with real ETAs, handles routine billing inquiries, and keeps customers informed when service plans change — across utilities and energy retailers.
1,240 customers notified. Sample message:
How does OpenAI (ChatGPT) work for energy teams?
OpenAI (ChatGPT) works for energy teams as the engine behind an Arahi AI agent built around the workflows that actually consume your week. The agent reads context from OpenAI (ChatGPT) and the other systems your energy operation depends on, runs the routine work in the background, and surfaces only the cases that need a human decision. Automate repetitive tasks and free up your energy team to focus on high-value strategic work. Teams typically see real-time ETR delivery to affected customers once the agent is in production. Setup is no-code, every action is auditable, and the agent is scoped to the rules your energy team defines — not a generic template applied to your business.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect OpenAI (ChatGPT)
Authorize OpenAI (ChatGPT) in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses OpenAI (ChatGPT). For energy teams, this typically means routing workflows from tools like SAP IS-U alongside OpenAI (ChatGPT).
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Northbrook update · power restoration ETA 4:30 PM
Estimated restoration: 4:30 PM (within ±30 min). We'll send a follow-up the moment power is back.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to zone-northbrook@notify.utility.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: On every reported outage, have @ChatGPT send proactive updates to affected custo
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
It reads from your OMS (Outage Management System) — Schneider, Survalent, Itron, GE Grid Solutions. Status updates flow into the customer notifications without manual messaging.
Required regulatory notices use your approved templates and route through your compliance review. The agent doesn't auto-send regulated comms without sign-off.
Yes — it pulls the customer's usage history, identifies the cause (rate change, weather, malfunction), and either explains or routes for review. The reply tone is calm and explanatory.
Oracle CC&B, SAP IS-U, Itron Open Way, and modern platforms. Custom systems integrate via API or batch.
Yes — and it tailors the communications. C&I accounts get more detailed analyses and direct contact options.
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