NPS, CSAT, and product feedback that actually feeds back.
ChatGPT sends the right survey at the right moment, classifies the response by theme, routes detractors to your CSM with full context, and clusters open-ended feedback for your product team.
247 surveys sent · 3 detractors routed. Sample reply trigger:
How does OpenAI (ChatGPT) work for feedback collection automation?
OpenAI (ChatGPT) works for feedback collection automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to OpenAI (ChatGPT) alongside the other apps your team already uses, watches for the triggers that matter for feedback collection, and takes the next step on its own while keeping a complete audit trail for review. Trigger feedback requests at optimal moments in the customer journey. Teams typically see higher than one-shot survey blasts once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect OpenAI (ChatGPT)
Authorize OpenAI (ChatGPT) in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses OpenAI (ChatGPT).
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Saw your 4/10 — what would have made it a 9?
ChatGPT flagged your NPS reply for follow-up. You said the onboarding video was hard to follow — that's on us, and I'd love 10 minutes to walk you through the parts that bit.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to alex@kibblecorp.com.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: Send NPS surveys via @ChatGPT 30 days post-launch, route detractors to Customer
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
Based on your trigger rules — onboarding milestone, support resolution, 30-day usage, renewal anniversary. It also throttles per-customer so no one gets surveyed more than your defined cadence.
The agent reads each open-ended response, tags it against your theme taxonomy, and surfaces new themes when ~5%+ of responses don't fit. You confirm or reject the new themes monthly.
It drafts the follow-up in your CSM's voice with a specific reference to what the detractor said. The CSM reviews, edits, and sends. Some teams configure auto-send for known patterns.
Typeform, SurveyMonkey, Qualtrics, Delighted, and direct email surveys. Results feed back into your CRM, customer success platform, and product analytics.
Delighted handles distribution and basic dashboards. This adds context-aware send timing, response classification at scale, theme clustering, and personalized detractor follow-up — the work humans were doing on top of Delighted.
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Start automating Feedback Collection for OpenAI (ChatGPT)
7-day free trial. Works with the tools you already use.