Constituent inquiries triaged, caseworker drafts ready, no inbox bottleneck.
Reads every constituent inquiry, classifies by topic, routes to the right caseworker with the case history attached, and drafts the response in your office's voice.
Constituent inquiry triaged. Caseworker draft ready:
Customer
“I've been waiting 11 weeks for a response on my SSDI appeal. Can someone please tell me what the next step is?”
Agent draft · in your tone
Hi Maria — I've assigned your case to Caseworker Linda Park, who handles SSDI in District 4. She'll personally call you Wednesday to walk through next steps and contact SSA on your behalf. In the meantime, please reply with your case number so we can pull records faster.
How does OpenAI (ChatGPT) work for government teams?
OpenAI (ChatGPT) works for government teams as the engine behind an Arahi AI agent built around the workflows that actually consume your week. The agent reads context from OpenAI (ChatGPT) and the other systems your government operation depends on, runs the routine work in the background, and surfaces only the cases that need a human decision. Automate repetitive tasks and free up your government team to focus on high-value strategic work. Teams typically see faster constituent service request cycle once the agent is in production. Setup is no-code, every action is auditable, and the agent is scoped to the rules your government team defines — not a generic template applied to your business.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect OpenAI (ChatGPT)
Authorize OpenAI (ChatGPT) in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses OpenAI (ChatGPT). For government teams, this typically means routing workflows from tools like Salesforce Government Cloud alongside OpenAI (ChatGPT).
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Hi Maria — I've assigned your case to Caseworker Linda Park, who handles SSDI in District 4. She'll personally call you Wednesday to walk through next steps and contact SSA on your behalf. In the meantime, please reply with your case number so we can pull records faster.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Maria Hernandez · Dist. 49:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket Case · 2024-2841.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged Case · 2024-2841 as the matching topic.
Frequently asked questions
It opens cases in your CRM (Fireside, IQ, IntranetQuorum), attaches the inquiry, routes to the right caseworker, and tracks status until resolved. Nothing falls through.
Sensitive inquiries (privacy, casework involving minors, etc.) follow your office's escalation rules. The agent flags them for human handling rather than processing automatically.
Yes — it reads inquiries in any language and can draft responses in the constituent's preferred language with caseworker review.
Every interaction is logged with full audit trail. Retention follows your office's records policy.
Available in FedRAMP and StateRAMP-compliant deployment options. The agent runs in your environment with the access controls your CISO requires.
Explore more AI agent solutions
Start automating Government for OpenAI (ChatGPT)
7-day free trial. Works with the tools you already use.