Smarter Feedback Collection for Zendesk Teams
Turn Feedback Collection into a background job. Arahi AI agents use Zendesk to execute on your behalf, 24/7.
247 surveys sent · 3 detractors routed. Sample reply trigger:
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect Zendesk
Authorize Zendesk and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Zendesk.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Zendesk. Monitor resolution times and satisfaction scores live.
Saw your 4/10 — what would have made it a 9?
ChatGPT flagged your NPS reply for follow-up. You said the onboarding video was hard to follow — that's on us, and I'd love 10 minutes to walk you through the parts that bit.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to alex@kibblecorp.com.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: Send NPS surveys via @Zendesk 30 days post-launch, route detractors to Customer
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
Arahi AI connects natively with Zendesk to handle the full feedback collection workflow. The AI agent monitors Zendesk events, processes feedback collection tasks automatically, and writes results back to Zendesk — no copy-pasting or tab-switching required.
The feedback collection agent scales automatically as your Zendesk activity grows. Whether you process 10 or 10,000 feedback collection tasks per day from Zendesk, the AI handles the volume without slowdowns or additional configuration.
Teams automating feedback collection through Zendesk typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Zendesk-powered feedback collection automation delivers.
When the AI hits an edge case during feedback collection processing in Zendesk, it escalates to your team with full context — the Zendesk record, what was attempted, and why it needs review. Your feedback collection pipeline never stalls or loses data.
The agent triggers surveys at the moment of peak feedback value — post-purchase, post-resolution, post-onboarding, or at zendesk-specific lifecycle milestones. Timing is calibrated for highest response rate, not arbitrary monthly blasts.
Yes. The agent reads open-text feedback, identifies themes, scores sentiment, and surfaces operational issues that need attention — turning unstructured feedback into prioritized improvement workstreams for your zendesk team.
No coding required. The no-code builder walks you through connecting Zendesk and configuring feedback collection rules visually. Your team can set up, modify, and manage Zendesk-based feedback collection workflows without any developer involvement.
The dashboard shows feedback collection-specific metrics for your Zendesk integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Zendesk-triggered feedback collection workflows perform over time.
Manual feedback collection in Zendesk requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling feedback collection tasks in real-time as Zendesk events occur — running 24/7 with consistent accuracy and zero fatigue.
The Zendesk integration automates end-to-end feedback collection — including data capture from Zendesk, validation, routing, follow-up actions, and status updates. Every feedback collection step that touches Zendesk can be handled by the AI agent.
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