Connect PagerDuty to Twilio
Automate workflows between PagerDuty and Twilio. No coding required.
What you can automate between PagerDuty and Twilio
These are the most popular automations teams set up between PagerDuty and Twilio. Each one runs automatically once activated — no manual steps.
Send message when new commit pushed
Post a message to a channel automatically when when code is committed to the repository.
Create issue when new message received
Open a new issue or bug report automatically when when a new message arrives in a channel.
Sync PagerDuty changes to Twilio
Keep Twilio updated when when a new pr is opened.
Get Twilio alerts for PagerDuty
Never miss important PagerDuty updates with instant Twilio notifications.
What syncs between PagerDuty and Twilio
When an event occurs in PagerDuty, the relevant data is automatically sent to Twilio. Arahi maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from PagerDuty
- Issues / PRs
- Commits
- Project items
- Labels / tags
- Assignees
Data from Twilio
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
How to connect PagerDuty to Twilio
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active PagerDuty account with repository access
- An active Twilio account with permission to install apps
- A free Arahi AI account (sign up takes 30 seconds)
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate PagerDuty
Click "Add Connection" and select PagerDuty from the app directory. You'll be redirected to PagerDuty's authorization page. Grant Arahi access to your repositories, issues, and project data. You control which repos and projects the integration can access.
Authenticate Twilio
Same process for Twilio. Click "Add Connection," select Twilio, and authorize access. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new commit pushed in pagerduty or new message received in twilio. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: send message in twilio. Map the data fields between PagerDuty and Twilio so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between PagerDuty and Twilio. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect PagerDuty and Twilio?
Manually moving data between PagerDuty and Twilio is error-prone and eats into your team's productive hours. Connecting them through Arahi eliminates that overhead — events in one app trigger actions in the other automatically.
Tips for your PagerDuty + Twilio integration
Get more out of this integration with these best practices.
Who uses the PagerDuty + Twilio integration?
Teams across industries connect PagerDuty and Twilio to streamline their workflows.
Engineering leads managing sprints who rely on Twilio for communication
Remote teams who need real-time data from PagerDuty
Engineering teams and remote teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting PagerDuty and Twilio.
How do I connect PagerDuty to Twilio?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both PagerDuty and Twilio via OAuth. Choose a workflow template — like syncing developer tools events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between PagerDuty and Twilio?
You can automate a wide range of workflows: sync new PagerDuty events to Twilio actions, trigger Twilio updates when PagerDuty data changes, create Twilio records from PagerDuty events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the PagerDuty and Twilio integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your PagerDuty-to-Twilio workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my PagerDuty data secure when connected to Twilio?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your PagerDuty or Twilio passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your developer tools data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between PagerDuty and Twilio?
Yes. You can set up workflows that trigger from either PagerDuty or Twilio. For example, create a workflow where PagerDuty events update Twilio, and a separate one where Twilio changes sync back to PagerDuty. Each direction is configured independently so you have full control.
Do I need technical skills to connect PagerDuty and Twilio?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use PagerDuty and Twilio, you can set up the integration. Most users are running their first workflow within 10 minutes.
Similar integrations
Explore other popular connections with PagerDuty and Twilio.
