Pre-built AI customer service agents for ticket triage, auto-responses, knowledge-base lookups, escalation routing, and CSAT follow-ups. Reduce response times and resolve more inquiries without adding agents.
16 templates available.
You decide per workflow. Templates can either draft replies for an agent to send, or send autonomously for categories where you've validated the agent's responses. Most teams start with drafts and graduate confident topics to autonomous.
Each template includes escalation rules you can edit in plain English — VIP customers, refund requests over a threshold, sentiment red flags, or any topic outside the agent's confidence range. The agent hands off the full conversation context to the right team member.
Native integrations with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Help Scout, Front, Gorgias, and others. The agent reads tickets, updates fields, posts internal notes, and replies — all inside your existing tool.