Arahi AI

Q: What is the typical ROI of automating ticket routing in legal?

Based on our calculations, legal businesses can save approximately $88K per year by automating ticket routing with Arahi AI. This includes 572 hours/year of time savings, a 83% reduction in errors, and an estimated $27K estimated revenue impact. Most businesses see positive ROI within 7 days.

Q: How quickly can I automate ticket routing for my legal business?

Most legal teams set up their ticket routing automation in under 15 minutes using Arahi AI's no-code builder. You can connect your existing tools, configure business rules, and start automating the same day. No technical skills or developer resources required.

Q: Will AI automation replace my legal team members?

No — AI automation handles the repetitive, manual parts of ticket routing so your team can focus on strategic, high-value work. In legal, this means your people spend less time on data entry and more time on relationship building, decision-making, and growth initiatives. Most businesses redeploy saved hours rather than cutting headcount.

Q: How accurate is AI at handling ticket routing in legal?

Arahi AI achieves 5% error rates for ticket routing, compared to the typical 30% error rate with manual processing. The AI applies your business rules consistently every time and flags edge cases for human review, combining automation speed with human judgment where it matters most.

Q: What tools does the ticket routing automation integrate with?

Arahi AI connects with 1,500+ business tools including popular legal platforms, CRMs, email systems, databases, and communication tools. If your team uses it, Arahi AI probably integrates with it. All integrations are set up through our no-code interface — no API keys or developer work needed.

Q: Is the ROI calculation based on real data?

Our ROI calculations use industry benchmarks for legal businesses, including average hourly rates of $85/hour and typical ticket routing volumes. Your actual savings may vary based on team size, current processes, and volume. We recommend running a free trial to measure your specific ROI with real data.

ROI Calculator< 7 days Payback

Ticket Routing Automation ROI for Legal Businesses

How much is manual ticket routing costing your legal business? See the full ROI breakdown — including 572 hours/year, $88K in savings, and a < 7 days payback period.

The True Cost of Manual Ticket Routing

Manual ticket routing is one of the biggest hidden costs in legal businesses. Between the direct labor costs — 12 hours per week at $85/hour — and the indirect costs of errors, delays, and missed opportunities, most legal teams are spending far more than they realize. When a single mistake in ticket routing can cascade into customer churn, compliance issues, or revenue loss, the true cost of "good enough" manual processes becomes staggering.

The good news: automating ticket routing with AI delivers one of the fastest payback periods of any business investment. By eliminating repetitive manual work, reducing errors by 83%, and scaling capacity without adding headcount, legal businesses are seeing annual savings of $88K or more. Below, we break down exactly where those savings come from — with transparent assumptions so you can map this to your own numbers.

Your Annual Savings at a Glance

Here is what automating ticket routing looks like for a typical legal business.

572 hours/year

Time Saved

$88K

Cost Saved

83% fewer errors

Error Reduction

$27K estimated revenue impact

Revenue Impact

Payback period: < 7 days

Detailed ROI Breakdown

Before and after comparison for each key metric of ticket routing in legal.

Hours Saved Per Week

92% improvement

Manual Process

12 hours

With Arahi AI

1 hours

Your legal team currently spends 12 hours per week on manual ticket routing. With Arahi AI handling the routine work, that drops to just 1 hours of oversight, freeing 11 hours for higher-value activities.

Error Rate

83% improvement

Manual Process

30%

With Arahi AI

5%

Manual ticket routing in legal carries a 30% error rate due to fatigue, inconsistency, and volume pressure. AI reduces this to 5% by applying the same rules consistently every single time.

Tickets Routed Per Month

Scalable improvement

Manual Process

800

With Arahi AI

800+

At 800 tickets routed per month, manual handling creates a bottleneck. AI processes the same volume effortlessly and scales to 10x without adding headcount, so growth never outpaces your capacity.

First Response Time

99% improvement

Manual Process

2 hours

With Arahi AI

< 30 seconds

AI classifies and routes tickets instantly, ensuring customers get acknowledged immediately and reach the right agent on the first try.

Annual Cost of Manual Process

93% improvement

Manual Process

$101K

With Arahi AI

$7K

When you factor in labor costs at $85/hour, training, turnover, error correction, and opportunity cost, manual ticket routing in legal costs significantly more than the automation investment. The net annual savings are substantial.

Calculation Assumptions

We believe in transparency. Here is what we based our numbers on.

These figures are based on industry benchmarks for legal businesses. Your actual results may vary based on team size, current processes, and volume. We recommend running a free trial to measure your specific ROI.

Average legal employee hourly rate: $85

Current monthly volume: 800 tickets routed

Current manual time: 12 hours/week across the team

Arahi AI subscription cost factored into automated figures

Start Realizing This ROI in 4 Steps

Getting from manual ticket routing to automated savings is faster than you think.

1

Map your current ticket routing process

Document how your legal team currently handles ticket routing — including triggers, decision points, and handoffs. This becomes the blueprint for your AI workflow. Most teams complete this in 30 minutes.

2

Connect your existing tools

Arahi AI integrates with 1,500+ tools out of the box. Connect your legal CRM, email, databases, and other systems with a few clicks — no API keys or technical setup required.

3

Configure your AI agent

Use Arahi AI's no-code builder to configure the ticket routing workflow for your legal business. Set your business rules, approval thresholds, and notification preferences. The AI learns your patterns immediately.

4

Test, launch, and measure ROI

Run your AI agent in shadow mode alongside your manual process for a few days to verify accuracy. Once confident, switch to full automation and watch your legal ticket routing ROI compound week over week.