Ticket Routing on Autopilot for ADP Users
Arahi AI automates Ticket Routing across ADP, cutting repetitive work so your team can focus on higher-value tasks.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect ADP
Link ADP to Arahi AI with secure OAuth. Employee data and HR workflows sync immediately.
Configure HR Automation
Set up triggers for ADP events — new hires, leave requests, reviews — and define the AI-driven responses.
Streamline People Operations
AI handles routine HR tasks in ADP so your team focuses on culture and strategy. Track time saved per process.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
Arahi AI connects natively with ADP to handle the full ticket routing workflow. The AI agent monitors ADP events, processes ticket routing tasks automatically, and writes results back to ADP — no copy-pasting or tab-switching required.
Most users connect ADP and launch their first ticket routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure ticket routing-specific rules through a visual no-code builder.
The ticket routing agent scales automatically as your ADP activity grows. Whether you process 10 or 10,000 ticket routing tasks per day from ADP, the AI handles the volume without slowdowns or additional configuration.
Yes. You define exactly which ADP events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in ADP.
The agent reads ticket content, applies adp-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Teams automating ticket routing through ADP typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what ADP-powered ticket routing automation delivers.
The ADP integration automates end-to-end ticket routing — including data capture from ADP, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches ADP can be handled by the AI agent.
The ADP integration maintains a persistent real-time connection for ticket routing automation with automatic retry logic and continuous monitoring. If ADP experiences downtime, queued ticket routing tasks process automatically once connectivity resumes.
Yes. You can create parallel ticket routing workflows that respond to different ADP events or conditions. For example, one ticket routing flow for new ADP records and another for updated ones — each with independent rules and actions.
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