Claude reads the renewal deck before your CSM does.

Usage trend versus the cohort that renewed, the three tickets the customer remembers, the feature requests still open, the executive sponsor's last login, and a one-paragraph honest assessment: 'Likely to renew with a small expansion, contingent on the SAML rollout we promised in Q2.'

A churn model gives you a number. The brief gives you a reason and a play. Claude reads the actual ticket prose, the call notes, the email thread — and tells you what's pulling the customer toward renewal or away. A score is one input; the brief is the work product.

Configurable. The agent can run weekly health checks across your top accounts and notify the right CSM the moment a meaningful signal flips. Each alert includes the underlying behavior, not just a flag.

CRM, product analytics, help desk, billing (Stripe, Chargebee), call recordings (Gong, Chorus), and email. The richer the input, the better the brief — but it works with any subset.

It maps the buying committee from your CRM and email threads, tracks each stakeholder's engagement separately, and tells you when the executive sponsor goes quiet — the single best predictor of churn for most B2B SaaS.