AI Agent for Ticket Routing — Built for Basecamp
Automate Ticket Routing for teams using Basecamp. Arahi AI agents handle the workflow end-to-end — no code, set up in minutes.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Basecamp
Link Basecamp to Arahi AI in one click. Your tasks, projects, and documents sync automatically.
Set Up Workspace Automation
Define triggers in Basecamp — new tasks, status changes, due dates — and the AI actions that follow.
Work Smarter, Not Harder
Your AI agent keeps Basecamp organized while you focus on execution. Track productivity gains on your dashboard.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The Basecamp integration automates end-to-end ticket routing — including data capture from Basecamp, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Basecamp can be handled by the AI agent.
When the AI hits an edge case during ticket routing processing in Basecamp, it escalates to your team with full context — the Basecamp record, what was attempted, and why it needs review. Your ticket routing pipeline never stalls or loses data.
Yes. The ticket routing agent connected to Basecamp simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Basecamp, process it, and push results to multiple destinations.
All data exchanged between Basecamp and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Basecamp access, never store raw credentials, and maintain full audit logs of every ticket routing action.
The agent reads ticket content, applies basecamp-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Teams automating ticket routing through Basecamp typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Basecamp-powered ticket routing automation delivers.
Arahi AI connects natively with Basecamp to handle the full ticket routing workflow. The AI agent monitors Basecamp events, processes ticket routing tasks automatically, and writes results back to Basecamp — no copy-pasting or tab-switching required.
Yes. You can create parallel ticket routing workflows that respond to different Basecamp events or conditions. For example, one ticket routing flow for new Basecamp records and another for updated ones — each with independent rules and actions.
The Basecamp integration maintains a persistent real-time connection for ticket routing automation with automatic retry logic and continuous monitoring. If Basecamp experiences downtime, queued ticket routing tasks process automatically once connectivity resumes.
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