AI Agent for Ticket Routing — Built for Breezy HR
Automate Ticket Routing for teams using Breezy HR. Arahi AI agents handle the workflow end-to-end — no code, set up in minutes.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Breezy HR
Link Breezy HR to Arahi AI with secure OAuth. Employee data and HR workflows sync immediately.
Configure HR Automation
Set up triggers for Breezy HR events — new hires, leave requests, reviews — and define the AI-driven responses.
Streamline People Operations
AI handles routine HR tasks in Breezy HR so your team focuses on culture and strategy. Track time saved per process.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The Breezy HR integration automates end-to-end ticket routing — including data capture from Breezy HR, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Breezy HR can be handled by the AI agent.
All data exchanged between Breezy HR and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Breezy HR access, never store raw credentials, and maintain full audit logs of every ticket routing action.
Yes. The ticket routing agent connected to Breezy HR simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Breezy HR, process it, and push results to multiple destinations.
Most users connect Breezy HR and launch their first ticket routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure ticket routing-specific rules through a visual no-code builder.
The agent reads ticket content, applies breezy hr-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
When the AI hits an edge case during ticket routing processing in Breezy HR, it escalates to your team with full context — the Breezy HR record, what was attempted, and why it needs review. Your ticket routing pipeline never stalls or loses data.
The Breezy HR integration maintains a persistent real-time connection for ticket routing automation with automatic retry logic and continuous monitoring. If Breezy HR experiences downtime, queued ticket routing tasks process automatically once connectivity resumes.
Teams automating ticket routing through Breezy HR typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Breezy HR-powered ticket routing automation delivers.
The dashboard shows ticket routing-specific metrics for your Breezy HR integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Breezy HR-triggered ticket routing workflows perform over time.
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