Ticket Routing Automation on Bugsnag, Powered by AI
Run Ticket Routing on top of Bugsnag with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Bugsnag
Authorize Bugsnag and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Bugsnag.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Bugsnag. Monitor resolution times and satisfaction scores live.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
Most users connect Bugsnag and launch their first ticket routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure ticket routing-specific rules through a visual no-code builder.
All data exchanged between Bugsnag and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Bugsnag access, never store raw credentials, and maintain full audit logs of every ticket routing action.
Teams automating ticket routing through Bugsnag typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Bugsnag-powered ticket routing automation delivers.
Yes. The ticket routing agent connected to Bugsnag simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Bugsnag, process it, and push results to multiple destinations.
The agent reads ticket content, applies bugsnag-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
No coding required. The no-code builder walks you through connecting Bugsnag and configuring ticket routing rules visually. Your team can set up, modify, and manage Bugsnag-based ticket routing workflows without any developer involvement.
Yes. You can create parallel ticket routing workflows that respond to different Bugsnag events or conditions. For example, one ticket routing flow for new Bugsnag records and another for updated ones — each with independent rules and actions.
Arahi AI connects natively with Bugsnag to handle the full ticket routing workflow. The AI agent monitors Bugsnag events, processes ticket routing tasks automatically, and writes results back to Bugsnag — no copy-pasting or tab-switching required.
The Bugsnag integration maintains a persistent real-time connection for ticket routing automation with automatic retry logic and continuous monitoring. If Bugsnag experiences downtime, queued ticket routing tasks process automatically once connectivity resumes.
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