Automate Document Review Across Canny with AI
Purpose-built AI agent for Document Review — connects to Canny in minutes so your team can stop doing the work by hand.
MSA reviewed. 4 deviations flagged · summary in the legal queue:
Customer
“Pls review attached MSA before Thursday — same terms as last time except we tightened the indemnity clause and added a data-residency requirement.”
Agent draft · in your tone
Reviewed. Three substantive changes vs. our template: (1) indemnity cap raised to 2× fees — recommend pushing back to 1×; (2) EU data-residency clause is acceptable; (3) auto-renewal language is one-sided — proposed redline attached.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Canny
Authorize Canny and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Canny.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Canny. Monitor resolution times and satisfaction scores live.
Reviewed. Three substantive changes vs. our template: (1) indemnity cap raised to 2× fees — recommend pushing back to 1×; (2) EU data-residency clause is acceptable; (3) auto-renewal language is one-sided — proposed redline attached.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Northwave Procurement9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket Doc · Northwave-MSA-v3.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged Doc · Northwave-MSA-v3 as the matching topic.
Frequently asked questions
The Canny integration automates end-to-end document review — including data capture from Canny, validation, routing, follow-up actions, and status updates. Every document review step that touches Canny can be handled by the AI agent.
The Canny integration maintains a persistent real-time connection for document review automation with automatic retry logic and continuous monitoring. If Canny experiences downtime, queued document review tasks process automatically once connectivity resumes.
Manual document review in Canny requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling document review tasks in real-time as Canny events occur — running 24/7 with consistent accuracy and zero fatigue.
When the AI hits an edge case during document review processing in Canny, it escalates to your team with full context — the Canny record, what was attempted, and why it needs review. Your document review pipeline never stalls or loses data.
The agent reviews contracts, leases, policies, regulatory filings, and the canny-specific documents your team handles daily — extracting key clauses, flagging non-standard terms, and surfacing risks against your standards library.
Yes. You configure standard clauses, acceptable variations, and red-flag language specific to canny. The agent applies these standards consistently across every document — eliminating the variance that comes from different reviewers with different opinions.
The document review agent scales automatically as your Canny activity grows. Whether you process 10 or 10,000 document review tasks per day from Canny, the AI handles the volume without slowdowns or additional configuration.
Most users connect Canny and launch their first document review automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure document review-specific rules through a visual no-code builder.
Teams automating document review through Canny typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Canny-powered document review automation delivers.
All data exchanged between Canny and Arahi AI during document review processing is encrypted in transit and at rest. We use OAuth tokens for Canny access, never store raw credentials, and maintain full audit logs of every document review action.
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