Run Order Tracking on Canny — AI Agent
Already on Canny? Add an Arahi AI agent for Order Tracking and save hours every week without writing code.
9 delayed shipments flagged. Customer note dispatched:
Customer
“Tracking page still says 'in transit' — I needed this for an event Saturday. Any update?”
Agent draft · in your tone
Hi Theresa — you're right, FedEx is showing a 2-day weather delay in Memphis. I've upgraded your order to overnight (no charge) and triggered a $20 credit for the inconvenience. Estimated delivery now Saturday before 10:30 AM.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Canny
Authorize Canny and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Canny.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Canny. Monitor resolution times and satisfaction scores live.
Hi Theresa — you're right, FedEx is showing a 2-day weather delay in Memphis. I've upgraded your order to overnight (no charge) and triggered a $20 credit for the inconvenience. Estimated delivery now Saturday before 10:30 AM.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Theresa Owens9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket Order #48201.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged Order #48201 as the matching topic.
Frequently asked questions
The order tracking agent scales automatically as your Canny activity grows. Whether you process 10 or 10,000 order tracking tasks per day from Canny, the AI handles the volume without slowdowns or additional configuration.
Yes. You define exactly which Canny events start order tracking workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so order tracking actions only fire when your specific criteria are met in Canny.
The Canny integration automates end-to-end order tracking — including data capture from Canny, validation, routing, follow-up actions, and status updates. Every order tracking step that touches Canny can be handled by the AI agent.
Arahi AI connects natively with Canny to handle the full order tracking workflow. The AI agent monitors Canny events, processes order tracking tasks automatically, and writes results back to Canny — no copy-pasting or tab-switching required.
The Canny integration maintains a persistent real-time connection for order tracking automation with automatic retry logic and continuous monitoring. If Canny experiences downtime, queued order tracking tasks process automatically once connectivity resumes.
Yes. You can create parallel order tracking workflows that respond to different Canny events or conditions. For example, one order tracking flow for new Canny records and another for updated ones — each with independent rules and actions.
Yes. The order tracking agent connected to Canny simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single order tracking workflow can pull data from Canny, process it, and push results to multiple destinations.
The dashboard shows order tracking-specific metrics for your Canny integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Canny-triggered order tracking workflows perform over time.
Arahi AI connects to Canny via one-click OAuth, then runs order tracking workflows that read and write Canny data on a schedule or in response to triggers. You configure the rules once; the agent executes order tracking across every relevant Canny record without developer involvement.
Canny holds the data; AI supplies the judgment and throughput. Together they turn order tracking from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Canny-adjacent work that genuinely needs human attention.
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