Automate Chat Support Across CDR Platform with AI
Purpose-built AI agent for Chat Support — connects to CDR Platform in minutes so your team can stop doing the work by hand.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does CDR Platform work for chat support automation?
CDR Platform works for chat support automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to CDR Platform alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Link Your CDR Platform Store
Connect CDR Platform in one click. Arahi AI imports your products, orders, and customer data automatically.
Define E-Commerce Workflows
Set up automation for orders, abandoned carts, inventory alerts, and customer communication in CDR Platform.
Grow Revenue on Autopilot
AI handles the operational work inside CDR Platform while you focus on strategy. Track recovered revenue and cost savings live.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Yes. You can create parallel chat support workflows that respond to different CDR Platform events or conditions. For example, one chat support flow for new CDR Platform records and another for updated ones — each with independent rules and actions.
Arahi AI connects natively with CDR Platform to handle the full chat support workflow. The AI agent monitors CDR Platform events, processes chat support tasks automatically, and writes results back to CDR Platform — no copy-pasting or tab-switching required.
The dashboard shows chat support-specific metrics for your CDR Platform integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how CDR Platform-triggered chat support workflows perform over time.
Most users connect CDR Platform and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
Yes. The chat support agent connected to CDR Platform simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single chat support workflow can pull data from CDR Platform, process it, and push results to multiple destinations.
No coding required. The no-code builder walks you through connecting CDR Platform and configuring chat support rules visually. Your team can set up, modify, and manage CDR Platform-based chat support workflows without any developer involvement.
Yes. You define exactly which CDR Platform events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in CDR Platform.
Manual chat support in CDR Platform requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling chat support tasks in real-time as CDR Platform events occur — running 24/7 with consistent accuracy and zero fatigue.
Arahi AI connects to CDR Platform via one-click OAuth, then runs chat support workflows that read and write CDR Platform data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant CDR Platform record without developer involvement.
CDR Platform holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the CDR Platform-adjacent work that genuinely needs human attention.
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