Customer Retention Automation on Chaport, Powered by AI
Run Customer Retention on top of Chaport with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
47 dormant accounts surfaced. First save attempt:
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect Chaport
Authorize Chaport and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Chaport.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Chaport. Monitor resolution times and satisfaction scores live.
Quick check — anything in the way?
Noticed Harbor Labs hasn't logged into Arahi since Feb 22. Usually that means one of three things: it's working so well you forgot, you got busy, or something's broken.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to liam.fischer@harborlabs.co.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: Use @Chaport to spot accounts in @HubSpot that haven't logged in for 21 days, dr
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
Arahi AI connects natively with Chaport to handle the full customer retention workflow. The AI agent monitors Chaport events, processes customer retention tasks automatically, and writes results back to Chaport — no copy-pasting or tab-switching required.
Yes. You define exactly which Chaport events start customer retention workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so customer retention actions only fire when your specific criteria are met in Chaport.
Most users connect Chaport and launch their first customer retention automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure customer retention-specific rules through a visual no-code builder.
All data exchanged between Chaport and Arahi AI during customer retention processing is encrypted in transit and at rest. We use OAuth tokens for Chaport access, never store raw credentials, and maintain full audit logs of every customer retention action.
The agent monitors usage, support interactions, payment patterns, and the engagement signals that historically precede churn in chaport. At-risk accounts surface to your CS team with the specific risk factors and recommended interventions.
Yes. The agent triggers personalized win-back sequences when risk signals fire — different content and incentives by customer segment and risk type. chaport businesses typically recover a meaningful fraction of accounts that would otherwise have churned silently.
Manual customer retention in Chaport requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling customer retention tasks in real-time as Chaport events occur — running 24/7 with consistent accuracy and zero fatigue.
When the AI hits an edge case during customer retention processing in Chaport, it escalates to your team with full context — the Chaport record, what was attempted, and why it needs review. Your customer retention pipeline never stalls or loses data.
No coding required. The no-code builder walks you through connecting Chaport and configuring customer retention rules visually. Your team can set up, modify, and manage Chaport-based customer retention workflows without any developer involvement.
Yes. You can create parallel customer retention workflows that respond to different Chaport events or conditions. For example, one customer retention flow for new Chaport records and another for updated ones — each with independent rules and actions.
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