Smarter Chat Support for commercetools Teams
Turn Chat Support into a background job. Arahi AI agents use commercetools to execute on your behalf, 24/7.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does commercetools work for chat support automation?
commercetools works for chat support automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to commercetools alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Link Your commercetools Store
Connect commercetools in one click. Arahi AI imports your products, orders, and customer data automatically.
Define E-Commerce Workflows
Set up automation for orders, abandoned carts, inventory alerts, and customer communication in commercetools.
Grow Revenue on Autopilot
AI handles the operational work inside commercetools while you focus on strategy. Track recovered revenue and cost savings live.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Arahi AI connects natively with commercetools to handle the full chat support workflow. The AI agent monitors commercetools events, processes chat support tasks automatically, and writes results back to commercetools — no copy-pasting or tab-switching required.
All data exchanged between commercetools and Arahi AI during chat support processing is encrypted in transit and at rest. We use OAuth tokens for commercetools access, never store raw credentials, and maintain full audit logs of every chat support action.
Teams automating chat support through commercetools typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what commercetools-powered chat support automation delivers.
The chat support agent scales automatically as your commercetools activity grows. Whether you process 10 or 10,000 chat support tasks per day from commercetools, the AI handles the volume without slowdowns or additional configuration.
No coding required. The no-code builder walks you through connecting commercetools and configuring chat support rules visually. Your team can set up, modify, and manage commercetools-based chat support workflows without any developer involvement.
Yes. You can run chat support workflows in test mode using sample commercetools data before activating on live records. This lets you verify every chat support rule works correctly with your commercetools setup before processing real data.
The commercetools integration maintains a persistent real-time connection for chat support automation with automatic retry logic and continuous monitoring. If commercetools experiences downtime, queued chat support tasks process automatically once connectivity resumes.
The dashboard shows chat support-specific metrics for your commercetools integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how commercetools-triggered chat support workflows perform over time.
Arahi AI connects to commercetools via one-click OAuth, then runs chat support workflows that read and write commercetools data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant commercetools record without developer involvement.
commercetools holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the commercetools-adjacent work that genuinely needs human attention.
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