Smarter Ticket Routing for Contacts+ Teams
Turn Ticket Routing into a background job. Arahi AI agents use Contacts+ to execute on your behalf, 24/7.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Your Contacts+ Account
Authorize Contacts+ via OAuth in one click. Arahi AI maps your contacts, deals, and custom fields automatically.
Set Up Sales Automation Rules
Define triggers — new lead, deal stage change, stale pipeline — and the AI actions to take in Contacts+.
Launch & Track Revenue Impact
Your AI agent starts working inside Contacts+. Track leads processed, deals influenced, and time saved on your dashboard.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The ticket routing agent scales automatically as your Contacts+ activity grows. Whether you process 10 or 10,000 ticket routing tasks per day from Contacts+, the AI handles the volume without slowdowns or additional configuration.
The dashboard shows ticket routing-specific metrics for your Contacts+ integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Contacts+-triggered ticket routing workflows perform over time.
Yes. You can create parallel ticket routing workflows that respond to different Contacts+ events or conditions. For example, one ticket routing flow for new Contacts+ records and another for updated ones — each with independent rules and actions.
The Contacts+ integration automates end-to-end ticket routing — including data capture from Contacts+, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Contacts+ can be handled by the AI agent.
The agent reads ticket content, applies contacts+-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Manual ticket routing in Contacts+ requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Contacts+ events occur — running 24/7 with consistent accuracy and zero fatigue.
Yes. You define exactly which Contacts+ events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in Contacts+.
Most users connect Contacts+ and launch their first ticket routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure ticket routing-specific rules through a visual no-code builder.
Yes. The ticket routing agent connected to Contacts+ simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Contacts+, process it, and push results to multiple destinations.
Explore more AI agent solutions
Start automating Ticket Routing for Contacts+
7-day free trial. Works with the tools you already use.