Run Ticket Routing on Google Sheets — AI Agent
Already on Google Sheets? Add an Arahi AI agent for Ticket Routing and save hours every week without writing code.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Google Sheets
Link Google Sheets to Arahi AI in one click. Your tasks, projects, and documents sync automatically.
Set Up Workspace Automation
Define triggers in Google Sheets — new tasks, status changes, due dates — and the AI actions that follow.
Work Smarter, Not Harder
Your AI agent keeps Google Sheets organized while you focus on execution. Track productivity gains on your dashboard.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The Google Sheets integration automates end-to-end ticket routing — including data capture from Google Sheets, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Google Sheets can be handled by the AI agent.
Arahi AI connects natively with Google Sheets to handle the full ticket routing workflow. The AI agent monitors Google Sheets events, processes ticket routing tasks automatically, and writes results back to Google Sheets — no copy-pasting or tab-switching required.
All data exchanged between Google Sheets and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Google Sheets access, never store raw credentials, and maintain full audit logs of every ticket routing action.
When the AI hits an edge case during ticket routing processing in Google Sheets, it escalates to your team with full context — the Google Sheets record, what was attempted, and why it needs review. Your ticket routing pipeline never stalls or loses data.
The agent reads ticket content, applies google sheets-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Yes. You define exactly which Google Sheets events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in Google Sheets.
The dashboard shows ticket routing-specific metrics for your Google Sheets integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Google Sheets-triggered ticket routing workflows perform over time.
The ticket routing agent scales automatically as your Google Sheets activity grows. Whether you process 10 or 10,000 ticket routing tasks per day from Google Sheets, the AI handles the volume without slowdowns or additional configuration.
Manual ticket routing in Google Sheets requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Google Sheets events occur — running 24/7 with consistent accuracy and zero fatigue.
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