Ticket Routing Automation on Greenhouse, Powered by AI
Run Ticket Routing on top of Greenhouse with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Greenhouse
Link Greenhouse to Arahi AI with secure OAuth. Employee data and HR workflows sync immediately.
Configure HR Automation
Set up triggers for Greenhouse events — new hires, leave requests, reviews — and define the AI-driven responses.
Streamline People Operations
AI handles routine HR tasks in Greenhouse so your team focuses on culture and strategy. Track time saved per process.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
Manual ticket routing in Greenhouse requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Greenhouse events occur — running 24/7 with consistent accuracy and zero fatigue.
The Greenhouse integration automates end-to-end ticket routing — including data capture from Greenhouse, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Greenhouse can be handled by the AI agent.
All data exchanged between Greenhouse and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Greenhouse access, never store raw credentials, and maintain full audit logs of every ticket routing action.
No coding required. The no-code builder walks you through connecting Greenhouse and configuring ticket routing rules visually. Your team can set up, modify, and manage Greenhouse-based ticket routing workflows without any developer involvement.
The agent reads ticket content, applies greenhouse-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Teams automating ticket routing through Greenhouse typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Greenhouse-powered ticket routing automation delivers.
Yes. The ticket routing agent connected to Greenhouse simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Greenhouse, process it, and push results to multiple destinations.
Yes. You can run ticket routing workflows in test mode using sample Greenhouse data before activating on live records. This lets you verify every ticket routing rule works correctly with your Greenhouse setup before processing real data.
Yes. You define exactly which Greenhouse events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in Greenhouse.
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