Handle the easy 80% of chat tickets in your tone. Escalate the rest with full context.
ChatGPT reads each customer chat, pulls their account context, drafts a reply in your team's voice, and either sends it or routes the conversation to a human with everything they need to take over.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does OpenAI (ChatGPT) work for chat support automation?
OpenAI (ChatGPT) works for chat support automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to OpenAI (ChatGPT) alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect OpenAI (ChatGPT)
Authorize OpenAI (ChatGPT) in your Arahi AI dashboard. The secure connection takes less than 60 seconds.
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses OpenAI (ChatGPT).
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Repeat questions answered in your help center, billing lookups, account self-service tasks, and known-bug acknowledgments. The agent handles these end-to-end. Anything outside that band routes to a human.
It learns from your team's last 500–1,000 resolved tickets. New replies match your team's word choice, formality, and signoff style. You can adjust the voice sample any time.
Sentiment classification routes frustrated customers to a human immediately, regardless of question complexity. The agent's draft is still attached so the human has a starting point.
Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and Help Scout. The agent works inside your existing ticket flow — no new tool for your team to learn.
Chatbots follow scripts. This agent reads the customer's question, your account data, your help center, and prior tickets — then writes a response that's specific to that customer. Auto-send is an option, not the default.
Explore more AI agent solutions
Start automating Chat Support for OpenAI (ChatGPT)
7-day free trial. Works with the tools you already use.