Company Profile
Company Type
Insurtech company
Team Size
30-150 employees
Industry
Insurance
Key Challenge
Struggling with inefficient manual content creation processes that were slowing growth and increasing operational costs. Their primary concern was fraud prevention.
Tools Connected
The Challenge
Manual content creation was the biggest bottleneck in this insurtech company's operations. Their team of 30-150 employees processed hundreds of content creation requests weekly, each requiring multiple steps, cross-referencing against insurance-specific requirements, and coordination between departments. The average content creation request took 45 minutes to complete manually, and the backlog was growing by 15% each quarter.
Beyond the time drain, the quality of their content creation output was inconsistent. Different team members followed different procedures, and there was no standardized way to handle edge cases that are common in insurance. A recent audit revealed that 12% of completed content creation records contained errors that required rework — costing the organization an additional $50K annually in correction and remediation efforts. The leadership team recognized that continuing to throw people at the problem wasn't viable and began searching for an AI-powered solution.
The Solution
Arahi AI provided the automation backbone this insurance team needed. They deployed a multi-agent workflow that breaks the content creation process into discrete, automated steps — each handled by a specialized AI agent. The first agent monitors triggers from Applied Epic and Gmail. The second agent analyzes and processes incoming requests using insurance-specific business logic. The third agent executes actions across connected tools and notifies team members via Slack.
The beauty of the no-code approach was speed of implementation. The team had their first agent live within 90 minutes, and the full content creation workflow was operational within a single afternoon. They used Arahi AI's template for insurance content creation as a starting point, customized the business rules to match their specific process, and connected their existing tool stack without writing a single line of code. Within the first week, the agents had processed over 200 content creation instances with 99%+ accuracy — more than the team typically handled in a month.
The Results
Measurable improvements across key insurance content creation metrics.
Task Completion Time
97% faster
Before
2-3 hours average
After
< 5 minutes
Team Productivity
250% increase
Before
Baseline
After
3.5x output
Quality Score
26% improvement
Before
78% accuracy
After
98.5% accuracy
Monthly Cost
85% savings
Before
$8,200/month
After
$1,200/month
Customer Satisfaction
35% increase
Before
3.4/5
After
4.6/5
“The ROI was almost immediate. Within the first month, our content creation throughput increased by over 300% while our error rate dropped to near zero. For a insurance business of our size, that translates directly to the bottom line. Arahi AI paid for itself in the first week.”
Operations Director
Insurtech company
Key Takeaways
The most important lessons from this insurance content creation automation project.
AI-powered content creation automation eliminated 88% of manual processing time for this insurance team, freeing staff to focus on high-value strategic work.
Implementation took less than a day — the no-code approach meant no IT bottleneck or months-long development cycle.
Error rates dropped by over 90%, significantly improving data quality and downstream decision-making.
The ROI was realized within the first month, with the solution paying for itself multiple times over through cost savings and productivity gains.
Implementation Timeline
From zero to production in Half a day — here's how they did it.
Step 1: Mapped the existing content creation workflow
Documented every step of the current manual content creation process, including decision points, exceptions, and handoffs between team members. Identified which steps could be fully automated versus those needing human oversight.
Step 2: Built the automation in Arahi AI
Used Arahi AI's no-code builder to create the content creation workflow: connected Applied Epic and DocuSign as data sources, configured AI decision logic for insurance-specific requirements, and set up automated actions and notifications.
Step 3: Parallel run with manual process
Ran the AI agents alongside the manual process for one week to compare outputs. The AI matched or exceeded human accuracy on 98% of content creation instances, with the 2% of edge cases automatically flagged for human review.
Setup Time
Half a day
AI Agents
2 AI agents
Tools Connected
5 integrations
Frequently Asked Questions
Common questions about automating content creation in insurance.
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