Company Profile
Company Type
Insurtech company
Team Size
15-80 employees
Industry
Insurance
Key Challenge
Struggling with inefficient manual invoice processing processes that were slowing growth and increasing operational costs. Their primary concern was policy renewal rates.
Tools Connected
The Challenge
Manual invoice processing was the biggest bottleneck in this insurtech company's operations. Their team of 15-80 employees processed hundreds of invoice processing requests weekly, each requiring multiple steps, cross-referencing against insurance-specific requirements, and coordination between departments. The average invoice processing request took 45 minutes to complete manually, and the backlog was growing by 15% each quarter.
Beyond the time drain, the quality of their invoice processing output was inconsistent. Different team members followed different procedures, and there was no standardized way to handle edge cases that are common in insurance. A recent audit revealed that 12% of completed invoice processing records contained errors that required rework — costing the organization an additional $50K annually in correction and remediation efforts. The leadership team recognized that continuing to throw people at the problem wasn't viable and began searching for an AI-powered solution.
The Solution
Arahi AI provided the automation backbone this insurance team needed. They deployed a multi-agent workflow that breaks the invoice processing process into discrete, automated steps — each handled by a specialized AI agent. The first agent monitors triggers from Applied Epic and Gmail. The second agent analyzes and processes incoming requests using insurance-specific business logic. The third agent executes actions across connected tools and notifies team members via Slack.
The beauty of the no-code approach was speed of implementation. The team had their first agent live within 90 minutes, and the full invoice processing workflow was operational within a single afternoon. They used Arahi AI's template for insurance invoice processing as a starting point, customized the business rules to match their specific process, and connected their existing tool stack without writing a single line of code. Within the first week, the agents had processed over 200 invoice processing instances with 99%+ accuracy — more than the team typically handled in a month.
The Results
Measurable improvements across key insurance invoice processing metrics.
Invoice Processing Time
95% faster
Before
3-5 days
After
< 4 hours
Processing Cost per Invoice
86% savings
Before
$15.40
After
$2.10
Error Rate
95% reduction
Before
3.8%
After
0.2%
Early Payment Discounts Captured
642% increase
Before
12% of eligible
After
89% of eligible
Monthly Invoice Volume
7.5x throughput
Before
200 (max capacity)
After
1,500+ processed
“The difference is night and day. Our insurance clients used to wait days for invoice processing to be completed. Now it happens in minutes, and the quality is consistently higher than what we achieved manually. Customer satisfaction scores went through the roof.”
VP of Customer Success
Insurtech company
Key Takeaways
The most important lessons from this insurance invoice processing automation project.
This insurance team proved that invoice processing automation doesn't require technical expertise — the no-code platform made it accessible to business users.
Scaling invoice processing capacity by 10x without adding headcount fundamentally changed the economics of their insurance operations.
Consistent AI-powered processing eliminated the quality variance that came with different team members handling invoice processing differently.
Real-time visibility into invoice processing metrics gave leadership the data they needed to make better strategic decisions.
Implementation Timeline
From zero to production in Half a day — here's how they did it.
Step 1: Mapped the existing invoice processing workflow
Documented every step of the current manual invoice processing process, including decision points, exceptions, and handoffs between team members. Identified which steps could be fully automated versus those needing human oversight.
Step 2: Built the automation in Arahi AI
Used Arahi AI's no-code builder to create the invoice processing workflow: connected Applied Epic and DocuSign as data sources, configured AI decision logic for insurance-specific requirements, and set up automated actions and notifications.
Step 3: Parallel run with manual process
Ran the AI agents alongside the manual process for one week to compare outputs. The AI matched or exceeded human accuracy on 98% of invoice processing instances, with the 2% of edge cases automatically flagged for human review.
Setup Time
Half a day
AI Agents
4 AI agents
Tools Connected
5 integrations
Frequently Asked Questions
Common questions about automating invoice processing in insurance.
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