Connect Chargebee to Customer.io
Automate workflows between Chargebee and Customer.io. No coding required.
What you can automate between Chargebee and Customer.io
These are the most popular automations teams set up between Chargebee and Customer.io. Each one runs automatically once activated — no manual steps.
Add subscriber when new order placed
Add someone to your mailing list automatically when when a customer places a new order.
Create order when new subscriber
Generate a new order automatically when when someone joins your mailing list.
Sync Chargebee changes to Customer.io
Keep Customer.io updated when when an order is shipped or delivered.
What syncs between Chargebee and Customer.io
Purchase data from Chargebee flows to Customer.io for post-purchase campaigns, abandoned cart sequences, and customer segmentation.
Data from Chargebee
- Orders
- Products
- Customer records
- Payment status
- Shipping details
Data from Customer.io
- Campaign data
- Subscriber lists
- Email opens / clicks
- Audience segments
- Tags
How to connect Chargebee to Customer.io
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Chargebee account
- An active Customer.io account
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in Chargebee to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Chargebee
Click "Add Connection" and select Chargebee from the app directory. You'll be redirected to Chargebee's authorization page. Grant Arahi access to your orders, products, and customer data. You choose which store data the integration can read.
Authenticate Customer.io
Same process for Customer.io. Click "Add Connection," select Customer.io, and authorize access. Grant Arahi access to your campaigns, audiences, and analytics data. You control which lists and campaigns the integration can modify.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new order placed in chargebee or new subscriber in customer.io. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: add subscriber in customer.io. Map the data fields between Chargebee and Customer.io so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Chargebee and Customer.io. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Chargebee and Customer.io?
Purchase behavior is the strongest signal for marketing. When Chargebee order data flows into Customer.io automatically, you can trigger post-purchase sequences, recover abandoned carts, and segment by real spending — not guesswork.
Tips for your Chargebee + Customer.io integration
Get more out of this integration with these best practices.
Who uses the Chargebee + Customer.io integration?
Teams across industries connect Chargebee and Customer.io to streamline their workflows.
Store managers tracking orders who rely on Customer.io for marketing
Growth teams who need real-time data from Chargebee
E-commerce operations and growth teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting Chargebee and Customer.io.
How do I connect Chargebee to Customer.io?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Chargebee and Customer.io via OAuth. Choose a workflow template — like syncing commerce events to marketing actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Chargebee and Customer.io?
Common workflows include: trigger Customer.io post-purchase emails from Chargebee orders, sync Chargebee customer data to Customer.io segments, add Chargebee buyers to Customer.io loyalty campaigns, and update Customer.io audiences when Chargebee subscription statuses change.
Is the Chargebee and Customer.io integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Chargebee-to-Customer.io workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Chargebee data secure when connected to Customer.io?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Chargebee or Customer.io passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your commerce data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Chargebee and Customer.io?
Yes. You can set up workflows that trigger from either Chargebee or Customer.io. For example, create a workflow where Chargebee events update Customer.io, and a separate one where Customer.io changes sync back to Chargebee. Each direction is configured independently so you have full control.
Do I need technical skills to connect Chargebee and Customer.io?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Chargebee and Customer.io, you can set up the integration. Most users are running their first workflow within 10 minutes.
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