Connect Gorgias to ServiceNow
Automate workflows between Gorgias and ServiceNow. No coding required.
What you can automate between Gorgias and ServiceNow
These are the most popular automations teams set up between Gorgias and ServiceNow. Each one runs automatically once activated — no manual steps.
Create ticket when new order placed
Open a new support ticket automatically when when a customer places a new order.
Create order when new ticket created
Generate a new order automatically when when a customer submits a support request.
Sync Gorgias changes to ServiceNow
Keep ServiceNow updated when when an order is shipped or delivered.
What syncs between Gorgias and ServiceNow
When an event occurs in Gorgias, the relevant data is automatically sent to ServiceNow. Arahi maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from Gorgias
- Orders
- Products
- Customer records
- Payment status
- Shipping details
Data from ServiceNow
- Tickets
- Customer messages
- Priority levels
- Assignees
- Resolution status
How to connect Gorgias to ServiceNow
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Gorgias account
- An active ServiceNow account
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in Gorgias to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Gorgias
Click "Add Connection" and select Gorgias from the app directory. You'll be redirected to Gorgias's authorization page. Grant Arahi access to your orders, products, and customer data. You choose which store data the integration can read.
Authenticate ServiceNow
Same process for ServiceNow. Click "Add Connection," select ServiceNow, and authorize access. Grant Arahi access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new order placed in gorgias or new ticket created in servicenow. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: create ticket in servicenow. Map the data fields between Gorgias and ServiceNow so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Gorgias and ServiceNow. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Gorgias and ServiceNow?
Manually moving data between Gorgias and ServiceNow is error-prone and eats into your team's productive hours. Connecting them through Arahi eliminates that overhead — events in one app trigger actions in the other automatically.
Tips for your Gorgias + ServiceNow integration
Get more out of this integration with these best practices.
Who uses the Gorgias + ServiceNow integration?
Teams across industries connect Gorgias and ServiceNow to streamline their workflows.
Store managers tracking orders who rely on ServiceNow for help desk & support
Customer support who need real-time data from Gorgias
E-commerce operations and customer support collaborating across tools
Frequently asked questions
Everything you need to know about connecting Gorgias and ServiceNow.
How do I connect Gorgias to ServiceNow?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Gorgias and ServiceNow via OAuth. Choose a workflow template — like syncing commerce events to help desk & support actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Gorgias and ServiceNow?
You can automate a wide range of workflows: sync new Gorgias events to ServiceNow actions, trigger ServiceNow updates when Gorgias data changes, create ServiceNow records from Gorgias events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Gorgias and ServiceNow integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Gorgias-to-ServiceNow workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Gorgias data secure when connected to ServiceNow?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Gorgias or ServiceNow passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your commerce data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Gorgias and ServiceNow?
Yes. You can set up workflows that trigger from either Gorgias or ServiceNow. For example, create a workflow where Gorgias events update ServiceNow, and a separate one where ServiceNow changes sync back to Gorgias. Each direction is configured independently so you have full control.
Do I need technical skills to connect Gorgias and ServiceNow?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Gorgias and ServiceNow, you can set up the integration. Most users are running their first workflow within 10 minutes.
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