Connect Gorgias to Twilio
Automate workflows between Gorgias and Twilio. No coding required.
What you can automate between Gorgias and Twilio
These are the most popular automations teams set up between Gorgias and Twilio. Each one runs automatically once activated — no manual steps.
Send message when new order placed
Post a message to a channel automatically when when a customer places a new order.
Create order when new message received
Generate a new order automatically when when a new message arrives in a channel.
Sync Gorgias changes to Twilio
Keep Twilio updated when when an order is shipped or delivered.
Get Twilio alerts for Gorgias
Never miss important Gorgias updates with instant Twilio notifications.
What syncs between Gorgias and Twilio
Order events from Gorgias — new purchases, fulfillment updates, refunds — post to Twilio so your team sees them in real-time.
Data from Gorgias
- Orders
- Products
- Customer records
- Payment status
- Shipping details
Data from Twilio
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
How to connect Gorgias to Twilio
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Gorgias account
- An active Twilio account with permission to install apps
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in Gorgias to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Gorgias
Click "Add Connection" and select Gorgias from the app directory. You'll be redirected to Gorgias's authorization page. Grant Arahi access to your orders, products, and customer data. You choose which store data the integration can read.
Authenticate Twilio
Same process for Twilio. Click "Add Connection," select Twilio, and authorize access. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new order placed in gorgias or new message received in twilio. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: send message in twilio. Map the data fields between Gorgias and Twilio so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Gorgias and Twilio. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Gorgias and Twilio?
Every order, refund, and fulfillment event in Gorgias is a signal your team needs to see. Routing those signals to Twilio means faster response times and fewer dropped balls.
Tips for your Gorgias + Twilio integration
Get more out of this integration with these best practices.
Who uses the Gorgias + Twilio integration?
Teams across industries connect Gorgias and Twilio to streamline their workflows.
Store managers tracking orders who rely on Twilio for communication
Remote teams who need real-time data from Gorgias
E-commerce operations and remote teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting Gorgias and Twilio.
How do I connect Gorgias to Twilio?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Gorgias and Twilio via OAuth. Choose a workflow template — like syncing commerce events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Gorgias and Twilio?
Popular automations include: post new Gorgias orders to Twilio channels, alert Twilio when high-value orders arrive, notify Twilio on Gorgias refund requests, and share daily Gorgias sales summaries in Twilio. Filters let you route different order types to specific channels.
Is the Gorgias and Twilio integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Gorgias-to-Twilio workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Gorgias data secure when connected to Twilio?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Gorgias or Twilio passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your commerce data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Gorgias and Twilio?
Yes. You can set up workflows that trigger from either Gorgias or Twilio. For example, create a workflow where Gorgias events update Twilio, and a separate one where Twilio changes sync back to Gorgias. Each direction is configured independently so you have full control.
Do I need technical skills to connect Gorgias and Twilio?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Gorgias and Twilio, you can set up the integration. Most users are running their first workflow within 10 minutes.
Similar integrations
Explore other popular connections with Gorgias and Twilio.
