Connect HubSpot to Intercom
Automate workflows between HubSpot and Intercom. No coding required.
What you can automate between HubSpot and Intercom
These are the most popular automations teams set up between HubSpot and Intercom. Each one runs automatically once activated — no manual steps.
Send message when new contact created
Post a message to a channel automatically when when a new contact is added to your crm.
Create contact when new message received
Add a new contact to your CRM automatically when when a new message arrives in a channel.
Sync HubSpot changes to Intercom
Keep Intercom updated when when a new deal or opportunity is created.
Get Intercom alerts for HubSpot
Never miss important HubSpot updates with instant Intercom notifications.
What syncs between HubSpot and Intercom
CRM events — new deals, stage changes, won/lost updates — post notifications to Intercom so your team stays informed without checking the CRM.
Data from HubSpot
- Contacts
- Deals / opportunities
- Pipeline stages
- Notes
- Custom fields
Data from Intercom
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
How to connect HubSpot to Intercom
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active HubSpot account with API access enabled
- An active Intercom account with permission to install apps
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in HubSpot to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate HubSpot
Click "Add Connection" and select HubSpot from the app directory. You'll be redirected to HubSpot's authorization page. Grant Arahi read/write access to your contacts, deals, and pipeline data. You choose which objects the integration can access.
Authenticate Intercom
Same process for Intercom. Click "Add Connection," select Intercom, and authorize access. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new contact created in hubspot or new message received in intercom. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: send message in intercom. Map the data fields between HubSpot and Intercom so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between HubSpot and Intercom. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect HubSpot and Intercom?
Your sales pipeline moves fast. When HubSpot deal changes hit Intercom in real-time, reps stay informed, managers can coach, and no opportunity slips through the cracks.
Tips for your HubSpot + Intercom integration
Get more out of this integration with these best practices.
Who uses the HubSpot + Intercom integration?
Teams across industries connect HubSpot and Intercom to streamline their workflows.
Sales reps tracking deal progress who rely on Intercom for communication
Remote teams who need real-time data from HubSpot
Sales teams and remote teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting HubSpot and Intercom.
How do I connect HubSpot to Intercom?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both HubSpot and Intercom via OAuth. Choose a workflow template — like syncing crm events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between HubSpot and Intercom?
Popular automations include: post HubSpot deal-won celebrations to Intercom, alert Intercom when HubSpot deals stall, notify Intercom channels on new HubSpot lead assignments, and share weekly HubSpot pipeline summaries in Intercom. Filters let you target specific deal stages or values.
Is the HubSpot and Intercom integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your HubSpot-to-Intercom workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my HubSpot data secure when connected to Intercom?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your HubSpot or Intercom passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your crm data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between HubSpot and Intercom?
Yes. You can set up workflows that trigger from either HubSpot or Intercom. For example, create a workflow where HubSpot events update Intercom, and a separate one where Intercom changes sync back to HubSpot. Each direction is configured independently so you have full control.
Do I need technical skills to connect HubSpot and Intercom?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use HubSpot and Intercom, you can set up the integration. Most users are running their first workflow within 10 minutes.
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