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Help Desk & Support+Communication

Connect ServiceNow to Twilio

Automate workflows between ServiceNow and Twilio. No coding required.

5-minute setupNo code required100 free actions/month
Popular Workflows

What you can automate

Connect ServiceNow and Twilio to automate these workflows and more.

#1

Send message when new ticket created

Post a message to a channel automatically when when a customer submits a support request.

TriggerNew ticket created in ServiceNow
ActionSend message in Twilio
#2

Create ticket when new message received

Open a new support ticket automatically when when a new message arrives in a channel.

TriggerNew message received in Twilio
ActionCreate ticket in ServiceNow
#3

Sync ServiceNow changes to Twilio

Keep Twilio updated when when a ticket is modified or replied to.

TriggerTicket updated in ServiceNow
ActionSend direct message in Twilio
#4

Get Twilio alerts for ServiceNow

Never miss important ServiceNow updates with instant Twilio notifications.

TriggerNew ticket created in ServiceNow
ActionSend message in Twilio
How It Works

Connect ServiceNow to Twilio in 4 steps

No coding required. Set up your automation in minutes.

1

Sign up free

Create your Arahi AI account. No credit card required.

2

Connect ServiceNow

Authorize ServiceNow with one click using secure OAuth.

3

Connect Twilio

Same process for Twilio. Takes seconds.

4

Choose workflow

Select a template or build your own. Turn it on!

Benefits

Why connect ServiceNow and Twilio?

Automate the busywork. Focus on what matters.

Alert support team on new tickets instantly
Escalate urgent issues automatically
Track SLA breaches in real-time
Keep team informed on ticket status
Use Cases

Who uses this integration?

Teams across industries rely on this connection.

Customer support teams

Team collaboration and updates

Teams using ServiceNow and Twilio together

FAQ

Frequently asked questions

Everything you need to know about connecting ServiceNow and Twilio.

How do I connect ServiceNow to Twilio?

Sign up for Arahi AI (free), connect both ServiceNow and Twilio with one-click OAuth, choose a workflow template, and activate. Setup takes under 5 minutes.

Is the ServiceNow and Twilio integration free?

Yes! Arahi AI offers 100 free actions per month. Connect ServiceNow and Twilio and run automations without a credit card.

What can I automate between ServiceNow and Twilio?

Popular automations include: send message when new ticket created, create ticket when new message received, sync servicenow changes to twilio, and many more custom workflows.

Is my data secure when connecting ServiceNow and Twilio?

Absolutely. We use OAuth for secure authentication and never store your passwords. All data is encrypted in transit and at rest. We're SOC 2 Type II compliant.

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Automate ServiceNow + Twilio

Connect ServiceNow NowNo credit card required