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Help Desk & Support+Communication

Connect ServiceNow to WhatsApp Business

Automate workflows between ServiceNow and WhatsApp Business. No coding required.

5-minute setupNo code required100 free actions/month
Popular Workflows

What you can automate

Connect ServiceNow and WhatsApp Business to automate these workflows and more.

#1

Send message when new ticket created

Post a message to a channel automatically when when a customer submits a support request.

TriggerNew ticket created in ServiceNow
ActionSend message in WhatsApp Business
#2

Create ticket when new message received

Open a new support ticket automatically when when a new message arrives in a channel.

TriggerNew message received in WhatsApp Business
ActionCreate ticket in ServiceNow
#3

Sync ServiceNow changes to WhatsApp Business

Keep WhatsApp Business updated when when a ticket is modified or replied to.

TriggerTicket updated in ServiceNow
ActionSend direct message in WhatsApp Business
#4

Get WhatsApp Business alerts for ServiceNow

Never miss important ServiceNow updates with instant WhatsApp Business notifications.

TriggerNew ticket created in ServiceNow
ActionSend message in WhatsApp Business
How It Works

Connect ServiceNow to WhatsApp Business in 4 steps

No coding required. Set up your automation in minutes.

1

Sign up free

Create your Arahi AI account. No credit card required.

2

Connect ServiceNow

Authorize ServiceNow with one click using secure OAuth.

3

Connect WhatsApp Business

Same process for WhatsApp Business. Takes seconds.

4

Choose workflow

Select a template or build your own. Turn it on!

Benefits

Why connect ServiceNow and WhatsApp Business?

Automate the busywork. Focus on what matters.

Alert support team on new tickets instantly
Escalate urgent issues automatically
Track SLA breaches in real-time
Keep team informed on ticket status
Use Cases

Who uses this integration?

Teams across industries rely on this connection.

Customer support teams

Team collaboration and updates

Teams using ServiceNow and WhatsApp Business together

FAQ

Frequently asked questions

Everything you need to know about connecting ServiceNow and WhatsApp Business.

How do I connect ServiceNow to WhatsApp Business?

Sign up for Arahi AI (free), connect both ServiceNow and WhatsApp Business with one-click OAuth, choose a workflow template, and activate. Setup takes under 5 minutes.

Is the ServiceNow and WhatsApp Business integration free?

Yes! Arahi AI offers 100 free actions per month. Connect ServiceNow and WhatsApp Business and run automations without a credit card.

What can I automate between ServiceNow and WhatsApp Business?

Popular automations include: send message when new ticket created, create ticket when new message received, sync servicenow changes to whatsapp business, and many more custom workflows.

Is my data secure when connecting ServiceNow and WhatsApp Business?

Absolutely. We use OAuth for secure authentication and never store your passwords. All data is encrypted in transit and at rest. We're SOC 2 Type II compliant.

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Automate ServiceNow + WhatsApp Business

Connect ServiceNow NowNo credit card required