Connect Your Helpdesk & Knowledge
Plug in Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or your internal system — plus your KB, macros, and Notion docs.
Use Cases
Revolutionize your customer support
24/7 Tier-1 Resolution
Agents resolve password resets, order status, refund requests, and common how-to questions instantly — across email, chat, and social. Customers get help at 2am without paying for a night shift.
Intelligent Ticket Routing & Triage
Every inbound message is classified by intent, urgency, and product area, then routed to the right queue or agent. SLA breaches drop because nothing sits in the wrong bucket.
Multi-Channel Unified Support
Consistent answers across email, chat, voice, WhatsApp, and social media — all with the same customer context. Support stops feeling bolted together.
Knowledge Base Grounding
Agents answer only from your approved docs, macros, and past resolutions — no hallucinated policies, no made-up refund rules. Answers stay accurate as your docs evolve.
Sentiment & Escalation Detection
Agents detect frustration, churn risk, and VIP accounts in real time, and escalate to senior reps with the full conversation already summarized.
Self-Service Deflection
Embed an AI help widget that resolves issues before they become tickets. CSAT stays high and ticket volume drops without sacrificing experience.
Results
Support metrics that move
70%
tier-1 auto-resolution
Common requests resolved without human touch, across every channel.
< 30s
first response time
Every channel, every timezone, every customer — near-instant.
40%
lower cost per ticket
Agents handle volume while humans focus on high-empathy cases.
+15pt
CSAT improvement
Customers prefer instant, accurate answers — even from an AI.
Built for
Who sees the impact
Head of Support / CX
Today
Ticket volume grows faster than headcount, SLAs slip during peak, and CSAT swings with staffing.
With Arahi
Resilient 24/7 coverage that scales with volume, with humans focused on cases that truly need them.
Support Team Lead
Today
You spend the day triaging queues, rebalancing, and coaching — and still lose VIP tickets to SLA.
With Arahi
Agents triage and draft responses; you coach on hard cases instead of moving tickets between queues.
Support Agent
Today
Most of the day is repeating the same answers, digging for order info, and copy-pasting from the KB.
With Arahi
Agents handle repetitive asks and hand you cases with context pre-assembled — your job becomes the interesting 30%.
Simple steps to automate your Support
How it Works?
Train Agents on Your Playbook
Agents learn from your articles, past tickets, and escalation rules. You set tone, allowed actions, and approval gates.
Go Live With Human in the Loop
Start in assist mode (agents draft, humans send), then graduate to autonomous on well-understood intents as accuracy proves out.
04
Expand & Continuously Improve
Agents incorporate feedback from agent edits and closed tickets, covering more intents and channels over time.
Smart Features
Smart Features
Unlimited support agents
Scale to any ticket volume without scaling headcount — no per-agent seat tax.
Explore →
Native helpdesk integrations
Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, Front, Help Scout, and 1,500+ tools.
Explore →
Sentiment & churn-risk detection
Agents spot frustrated or at-risk customers and escalate to senior reps with conversation summary attached.
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Multilingual support
Handle 50+ languages in real time with no separate language teams needed.
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Real-time analytics & insights
Track deflection, CSAT, AHT, and intent trends live — spot emerging issues before they flood the queue.
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GDPR & SOC 2 aligned
Customer data never trains public models; PII handling respects your retention and consent policies.
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Grounded answers only
Agents cite the doc they answered from — you get transparent, auditable responses every time.
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Workflows
What your support agents run every day
Order status inquiry → resolved in 15 seconds
Trigger
A customer asks 'where's my order?' in chat or email.
What the agent does
- 1
Agent authenticates the customer against account data.
- 2
Pulls order status from Shopify, Stripe, or your fulfillment system.
- 3
Drafts a personalized response with ETA and tracking link.
- 4
Offers proactive next steps (e.g. reship, refund) if the shipment is late.
Outcome
Hundreds of identical tickets per day resolved instantly — without ever hitting the human queue.
Angry customer → de-escalated with a senior rep
Trigger
Sentiment analysis detects frustration or churn signals in a ticket.
What the agent does
- 1
Agent summarizes the full conversation and flags the trigger phrases.
- 2
Pulls account value, renewal date, and recent history.
- 3
Routes to a senior rep or CS manager with the pre-built brief.
- 4
Notifies the AE on the account if the customer is a strategic one.
Outcome
High-risk situations get human attention fast, with no context lost in the hand-off.
Transform your customer support today!
Deliver exceptional customer experiences while reducing costs. Start your AI-powered support transformation.
Arahi AI connects to 1,500+ apps including CRMs, marketing tools, support platforms, and more — so your customer support solution workflows plug into the tools your team already uses.
FAQ
Frequently asked questions
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