Ticket Routing Automation on Aidaform, Powered by AI
Run Ticket Routing on top of Aidaform with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Aidaform
Link Aidaform to Arahi AI. New form submissions trigger AI workflows instantly.
Set Up Response Workflows
Define what happens when a Aidaform form is submitted — route data, send follow-ups, or update CRM records.
Analyze & Act Automatically
AI processes Aidaform responses, identifies trends, and triggers actions. Track response processing time and insights generated.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
Most users connect Aidaform and launch their first ticket routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure ticket routing-specific rules through a visual no-code builder.
All data exchanged between Aidaform and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Aidaform access, never store raw credentials, and maintain full audit logs of every ticket routing action.
Yes. You can create parallel ticket routing workflows that respond to different Aidaform events or conditions. For example, one ticket routing flow for new Aidaform records and another for updated ones — each with independent rules and actions.
Yes. The ticket routing agent connected to Aidaform simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Aidaform, process it, and push results to multiple destinations.
The agent reads ticket content, applies aidaform-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
No coding required. The no-code builder walks you through connecting Aidaform and configuring ticket routing rules visually. Your team can set up, modify, and manage Aidaform-based ticket routing workflows without any developer involvement.
Teams automating ticket routing through Aidaform typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Aidaform-powered ticket routing automation delivers.
The dashboard shows ticket routing-specific metrics for your Aidaform integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Aidaform-triggered ticket routing workflows perform over time.
When the AI hits an edge case during ticket routing processing in Aidaform, it escalates to your team with full context — the Aidaform record, what was attempted, and why it needs review. Your ticket routing pipeline never stalls or loses data.
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