Smarter Follow-Up for Canny Teams
Turn Follow-Up into a background job. Arahi AI agents use Canny to execute on your behalf, 24/7.
18 nudges drafted. First one queued:
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the trigger event and pull the contact's context
- 2Draft the message in your team's voice
- 3Cite each personalized line's source
- 4Queue for your review or auto-send by confidence
Get started in three steps
Connect Canny
Authorize Canny and Arahi AI immediately starts monitoring incoming tickets and support events.
Configure Ticket Workflows
Set up AI triage rules — classify tickets by type, assign priority, and route to the right agent in Canny.
Resolve Faster & Track Results
AI handles routine tickets and drafts responses in Canny. Monitor resolution times and satisfaction scores live.
Brightlane · anything I can clear up before Friday?
Wanted to circle back on the proposal I sent last Wednesday. No pressure — usually when things go quiet at this stage it's procurement, not the product.
Personalized using LinkedIn activity from the last 30 days.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to evan.cole@brightlane.io.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: For every Salesforce deal stuck in proposal > 7 days, have @Canny send a tailore
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
Frequently asked questions
Arahi AI connects natively with Canny to handle the full follow-up workflow. The AI agent monitors Canny events, processes follow-up tasks automatically, and writes results back to Canny — no copy-pasting or tab-switching required.
Most users connect Canny and launch their first follow-up automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure follow-up-specific rules through a visual no-code builder.
Yes. You define exactly which Canny events start follow-up workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so follow-up actions only fire when your specific criteria are met in Canny.
The follow-up agent scales automatically as your Canny activity grows. Whether you process 10 or 10,000 follow-up tasks per day from Canny, the AI handles the volume without slowdowns or additional configuration.
The agent learns optimal follow-up cadence from your historical engagement data and canny industry norms. Touchpoints are timed for highest response probability — not arbitrary day-3 / day-7 sequences that get ignored.
Yes. The agent runs multi-channel sequences with intelligent channel selection — email for low-priority touches, SMS for time-sensitive nudges, scheduled rep call-back for high-intent canny prospects.
Yes. You can run follow-up workflows in test mode using sample Canny data before activating on live records. This lets you verify every follow-up rule works correctly with your Canny setup before processing real data.
When the AI hits an edge case during follow-up processing in Canny, it escalates to your team with full context — the Canny record, what was attempted, and why it needs review. Your follow-up pipeline never stalls or loses data.
Manual follow-up in Canny requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling follow-up tasks in real-time as Canny events occur — running 24/7 with consistent accuracy and zero fatigue.
The dashboard shows follow-up-specific metrics for your Canny integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Canny-triggered follow-up workflows perform over time.
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