AI Agent for Chat Support — Built for Celonis EMS
Automate Chat Support for teams using Celonis EMS. Arahi AI agents handle the workflow end-to-end — no code, set up in minutes.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Celonis EMS work for chat support automation?
Celonis EMS works for chat support automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to Celonis EMS alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Celonis EMS
Authorize Celonis EMS in your Arahi AI dashboard. Projects, clients, and financial data sync instantly.
Define Business Workflows
Set up automation rules for Celonis EMS — project milestones, invoice events, or client status changes trigger AI actions.
Run Your Business on Autopilot
AI handles the operational work inside Celonis EMS while you focus on growth. Track efficiency gains live.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
The Celonis EMS integration automates end-to-end chat support — including data capture from Celonis EMS, validation, routing, follow-up actions, and status updates. Every chat support step that touches Celonis EMS can be handled by the AI agent.
Yes. You define exactly which Celonis EMS events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Celonis EMS.
Yes. The chat support agent connected to Celonis EMS simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single chat support workflow can pull data from Celonis EMS, process it, and push results to multiple destinations.
Manual chat support in Celonis EMS requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling chat support tasks in real-time as Celonis EMS events occur — running 24/7 with consistent accuracy and zero fatigue.
When the AI hits an edge case during chat support processing in Celonis EMS, it escalates to your team with full context — the Celonis EMS record, what was attempted, and why it needs review. Your chat support pipeline never stalls or loses data.
Most users connect Celonis EMS and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
The chat support agent scales automatically as your Celonis EMS activity grows. Whether you process 10 or 10,000 chat support tasks per day from Celonis EMS, the AI handles the volume without slowdowns or additional configuration.
No coding required. The no-code builder walks you through connecting Celonis EMS and configuring chat support rules visually. Your team can set up, modify, and manage Celonis EMS-based chat support workflows without any developer involvement.
Arahi AI connects to Celonis EMS via one-click OAuth, then runs chat support workflows that read and write Celonis EMS data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Celonis EMS record without developer involvement.
Celonis EMS holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Celonis EMS-adjacent work that genuinely needs human attention.
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