Run Chat Support on Cisco Webex — AI Agent
Already on Cisco Webex? Add an Arahi AI agent for Chat Support and save hours every week without writing code.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Cisco Webex
Add Cisco Webex to your Arahi AI workspace in seconds. The AI immediately starts listening for messages and events.
Configure Message Workflows
Choose which Cisco Webex channels, threads, or DMs trigger AI actions — and what happens next.
Automate & Stay in the Loop
The AI handles routine messages and tasks in Cisco Webex while escalating anything that needs your attention.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
The Cisco Webex integration automates end-to-end chat support — including data capture from Cisco Webex, validation, routing, follow-up actions, and status updates. Every chat support step that touches Cisco Webex can be handled by the AI agent.
Yes. You define exactly which Cisco Webex events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Cisco Webex.
When the AI hits an edge case during chat support processing in Cisco Webex, it escalates to your team with full context — the Cisco Webex record, what was attempted, and why it needs review. Your chat support pipeline never stalls or loses data.
All data exchanged between Cisco Webex and Arahi AI during chat support processing is encrypted in transit and at rest. We use OAuth tokens for Cisco Webex access, never store raw credentials, and maintain full audit logs of every chat support action.
No coding required. The no-code builder walks you through connecting Cisco Webex and configuring chat support rules visually. Your team can set up, modify, and manage Cisco Webex-based chat support workflows without any developer involvement.
Arahi AI connects natively with Cisco Webex to handle the full chat support workflow. The AI agent monitors Cisco Webex events, processes chat support tasks automatically, and writes results back to Cisco Webex — no copy-pasting or tab-switching required.
The Cisco Webex integration maintains a persistent real-time connection for chat support automation with automatic retry logic and continuous monitoring. If Cisco Webex experiences downtime, queued chat support tasks process automatically once connectivity resumes.
The chat support agent scales automatically as your Cisco Webex activity grows. Whether you process 10 or 10,000 chat support tasks per day from Cisco Webex, the AI handles the volume without slowdowns or additional configuration.
Arahi AI connects to Cisco Webex via one-click OAuth, then runs chat support workflows that read and write Cisco Webex data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Cisco Webex record without developer involvement.
Cisco Webex holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Cisco Webex-adjacent work that genuinely needs human attention.
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