Key Takeaways: AI Ticket Routing for 15Five
AI-powered ticket routing for 15five uses intelligent automation to handle repetitive tasks, qualify prospects, and streamline operations—without manual intervention. Arahi AI agents work 24/7, integrating with your existing tools to deliver consistent, scalable results.
- Instant Classification: AI categorizes and prioritizes support tickets the moment they arrive — no manual triage needed.
- Smart Assignment: Route tickets to the best-qualified agent based on skills, workload, and ticket complexity.
- Reduced Resolution Time: Faster routing means faster resolution — cut average handle time by up to 40%.
- Escalation Intelligence: Automatically escalate high-priority or sentiment-negative tickets before they become crises.
How AI Transforms Ticket Routing in 15Five
15Five is a widely-used human resources platform. 15Five is a human-centered performance management platform that creates effective managers, highly engaged employees, and top-performing organizations. By integrating 15Five with Arahi AI, you automate ticket routing end-to-end — data flows in real-time, tasks execute without manual intervention, and your team focuses on work that actually moves the needle.
Why Businesses Choose AI Automation
Transform your workflows with intelligent AI agents that deliver measurable results.
Instant Classification
AI categorizes and prioritizes support tickets the moment they arrive — no manual triage needed.
Smart Assignment
Route tickets to the best-qualified agent based on skills, workload, and ticket complexity.
Reduced Resolution Time
Faster routing means faster resolution — cut average handle time by up to 40%.
Escalation Intelligence
Automatically escalate high-priority or sentiment-negative tickets before they become crises.
Real-World Use Cases
See how businesses are already leveraging AI automation in practice.
Compliance & Audit Trail
Every ticket routing action the AI takes is logged with timestamps and context, giving your 15five team a complete audit-ready trail.
Vendor & Partner Handoffs
AI automates the back-and-forth of ticket routing with external vendors, sending updates, collecting confirmations, and flagging delays.
Cost-Per-Unit Reduction
By automating ticket routing, 15five businesses cut per-unit processing costs significantly — turning a cost center into a competitive advantage.
How It Works
Get started in three simple steps — no technical expertise needed.
Connect 15Five
Link 15Five to Arahi AI with secure OAuth. Employee data and HR workflows sync immediately.
Configure HR Automation
Set up triggers for 15Five events — new hires, leave requests, reviews — and define the AI-driven responses.
Streamline People Operations
AI handles routine HR tasks in 15Five so your team focuses on culture and strategy. Track time saved per process.
Platform Capabilities
Enterprise-grade AI automation built for reliability and scale.
Employee Lifecycle Automation
AI manages onboarding, role changes, and offboarding — provisioning access, sending documents, and updating records at each stage.
Leave & Attendance Tracking
Automatically process leave requests, track PTO balances, and sync attendance data with payroll systems.
Applicant Pipeline Management
AI screens resumes, schedules interviews, and moves candidates through hiring stages based on your scoring criteria.
Performance Review Coordination
Trigger review cycles, collect peer feedback, and compile summaries for managers on schedule.
Payroll Data Sync
Keep compensation, benefits, and tax data synchronized between your HR platform and payroll provider.
Policy Compliance Monitoring
AI tracks training completions, certification expirations, and policy acknowledgments — alerting HR before deadlines pass.
Frequently Asked Questions
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