Automate Chat Support Across Flexie with AI
Purpose-built AI agent for Chat Support — connects to Flexie in minutes so your team can stop doing the work by hand.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Your Flexie Account
Authorize Flexie via OAuth in one click. Arahi AI maps your contacts, deals, and custom fields automatically.
Set Up Sales Automation Rules
Define triggers — new lead, deal stage change, stale pipeline — and the AI actions to take in Flexie.
Launch & Track Revenue Impact
Your AI agent starts working inside Flexie. Track leads processed, deals influenced, and time saved on your dashboard.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Yes. You can run chat support workflows in test mode using sample Flexie data before activating on live records. This lets you verify every chat support rule works correctly with your Flexie setup before processing real data.
No coding required. The no-code builder walks you through connecting Flexie and configuring chat support rules visually. Your team can set up, modify, and manage Flexie-based chat support workflows without any developer involvement.
Yes. The chat support agent connected to Flexie simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single chat support workflow can pull data from Flexie, process it, and push results to multiple destinations.
When the AI hits an edge case during chat support processing in Flexie, it escalates to your team with full context — the Flexie record, what was attempted, and why it needs review. Your chat support pipeline never stalls or loses data.
Teams automating chat support through Flexie typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Flexie-powered chat support automation delivers.
Yes. You can create parallel chat support workflows that respond to different Flexie events or conditions. For example, one chat support flow for new Flexie records and another for updated ones — each with independent rules and actions.
Yes. You define exactly which Flexie events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Flexie.
Arahi AI connects natively with Flexie to handle the full chat support workflow. The AI agent monitors Flexie events, processes chat support tasks automatically, and writes results back to Flexie — no copy-pasting or tab-switching required.
Arahi AI connects to Flexie via one-click OAuth, then runs chat support workflows that read and write Flexie data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Flexie record without developer involvement.
Flexie holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Flexie-adjacent work that genuinely needs human attention.
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