Ticket Routing Automation on Freelancer, Powered by AI
Run Ticket Routing on top of Freelancer with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Freelancer
Link Freelancer to Arahi AI with secure OAuth. Employee data and HR workflows sync immediately.
Configure HR Automation
Set up triggers for Freelancer events — new hires, leave requests, reviews — and define the AI-driven responses.
Streamline People Operations
AI handles routine HR tasks in Freelancer so your team focuses on culture and strategy. Track time saved per process.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
Arahi AI connects natively with Freelancer to handle the full ticket routing workflow. The AI agent monitors Freelancer events, processes ticket routing tasks automatically, and writes results back to Freelancer — no copy-pasting or tab-switching required.
Yes. You can run ticket routing workflows in test mode using sample Freelancer data before activating on live records. This lets you verify every ticket routing rule works correctly with your Freelancer setup before processing real data.
Manual ticket routing in Freelancer requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Freelancer events occur — running 24/7 with consistent accuracy and zero fatigue.
Yes. You can create parallel ticket routing workflows that respond to different Freelancer events or conditions. For example, one ticket routing flow for new Freelancer records and another for updated ones — each with independent rules and actions.
The agent reads ticket content, applies freelancer-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
No coding required. The no-code builder walks you through connecting Freelancer and configuring ticket routing rules visually. Your team can set up, modify, and manage Freelancer-based ticket routing workflows without any developer involvement.
Teams automating ticket routing through Freelancer typically save 10-20 hours per week on manual processing. The ROI dashboard tracks time saved, tasks completed, and error reduction so you can quantify exactly what Freelancer-powered ticket routing automation delivers.
All data exchanged between Freelancer and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Freelancer access, never store raw credentials, and maintain full audit logs of every ticket routing action.
Yes. The ticket routing agent connected to Freelancer simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Freelancer, process it, and push results to multiple destinations.
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