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Outlook · AI for Microsoft 365 inboxes

AI for Outlook — Triage, Reply, and Schedule Without Leaving Your Inbox

Connect Arahi to Outlook (Microsoft 365 or Exchange Online) and get an AI agent that drafts replies in your voice, books meetings, files threads, and pushes every customer email into Dynamics, Salesforce, or HubSpot.

Microsoft 365 + Exchange Online · hybrid Exchange supportedShared and delegated mailboxes with per-user permissionsPrivate inference · your inbox isn't training data
OOutlook · Arahi agent
Triage today's inbox. Draft replies for customer threads, file the rest.

47 emails processed · 9 customer drafts ready · 22 filed · 16 newsletters silenced.

Drafted email
Drafted: Re: Renewal terms (Acme Ltd.)
Filed: Newsletters → Read Later
Hi James — happy to extend the renewal terms by 30 days. I've attached the updated SOW with the line items we discussed Tuesday. Want me to set up time with legal to walk through redlines?

Why an AI agent in Outlook

Outlook still runs your business. Stop manually running Outlook.

If you work at any org over a few hundred people, Outlook is still where the contracts, customer threads, and execs hang out. It's also where you lose hours every week — on triage, on filing, on copy-pasting threads into Dynamics or Salesforce. An AI agent in Outlook does that work in the background: drafts in your voice, books meetings, syncs to your CRM, and lets the team focus on the actual conversations. Compatible with everything your IT team already locked down.

What it looks like in Outlook

Real prompts. Real actions.

Three things you might ask the agent in Outlook on a normal Tuesday. Notice that the agent doesn't just answer — it acts.

OOutlook

You: Cover the support@ shared mailbox. Auto-reply to known issues, escalate the rest.

Workflow live on shared inbox. 38 tickets last 24h, 22 resolved by agent.

Workflow run
Shared inbox: support@
Active 24/7 · escalation rules: 6
Past 24h: 38 tickets Auto-resolved: 22 (58%) Escalated: 16 (avg pickup 8 min) Missed SLA: 0
OOutlook

You: Schedule a quarterly business review with our top 5 accounts in May.

5 calendar invites sent · agendas drafted · all confirmed within 24 hours.

Drafted email
Invite: QBR · Acme Ltd.
Tuesday May 14 · 14:00 GMT
Hi James — locking in Tuesday May 14, 2pm GMT for the Q1 QBR. Agenda: usage and adoption review · roadmap preview · renewal planning. Calendar invite sent. Looking forward.
OOutlook

You: Log all customer emails this week to the right Dynamics opportunity.

147 emails matched to 23 opportunities · 4 needed disambiguation · all logged.

Workflow run
Dynamics 365 sync · weekly
147 emails · 23 opportunities
Auto-matched: 143 (97%) Manual review: 4 (resolved by you in 2 min) New opportunities surfaced: 2 (no existing record) Full report attached

What it does in Outlook

Real actions, not just summaries.

Inbox triage

Sort, file, and silence threads automatically. Surfaces only what needs your reply.

Drafts in your voice

Trains on your sent items so the drafts read like you, not generic.

Meeting booking

Detects scheduling intent, proposes Outlook calendar slots, sends invites.

Sync to your CRM

Pushes every customer thread to Dynamics, Salesforce, or HubSpot — no copy-paste.

How it works

Three steps. About ten minutes.

Step 1

Connect Outlook

Two-click OAuth (or bot-token where Outlook requires it). Permissions are scoped — your IT team approves what the agent can see.

Step 2

Tell the agent what to do

Describe the workflow in plain English — "every Monday, do X" or "@arahi pull report Y." No code, no rule trees. The agent figures out which apps to talk to.

Step 3

Watch it run inside Outlook

The agent acts in Outlook and across the rest of your stack. Every action is logged, reversible, and tunable. You stay in control.

Connected to your stack

Outlook is one of 1,500+ apps Arahi connects.

Most teams using Outlook also run on the apps below. Connect once and the agent moves between them seamlessly — no manual handoffs, no lost context, no copy-paste tax.

Outlook
Exchange Online
Dynamics 365
SharePointSharePoint
SalesforceSalesforce
HubSpotHubSpot
TeamsTeams
ExcelExcel
+1,500 more

How it stacks up

Arahi vs Copilot in Outlook.

Native AI summarizes. Arahi takes action — and connects to the rest of your stack.

Capability
Copilot in Outlook
Arahi
Drafts in your voice
Microsoft house tone
Trained on your sent items
Acts beyond Outlook
Limited
1,500+ apps · Salesforce/HubSpot too
Shared mailbox support
Yes (Copilot E5)
Yes — included in standard plan
Filing rules
Hard-coded
By sender, label, project, freely tunable

An AI agent that actually works
inside Outlook.

Free to start. Connect Outlook in two clicks. Ask the agent to do something real and watch it happen — in Outlook and in every other tool you use.

Frequently asked

About Arahi in Outlook.

Yes. Hybrid Exchange too. Pure on-prem requires the Arahi Connector.

Other channels

Run Arahi where your team already works.