Chat Support Automation on Ortto , Powered by AI
Run Chat Support on top of Ortto with an Arahi AI agent. Faster execution, fewer errors, zero manual busywork.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Ortto work for chat support automation?
Ortto works for chat support automation by powering an Arahi AI agent that runs the workflow end-to-end inside your existing tools — no code, no custom build. The agent connects to Ortto alongside the other apps your team already uses, watches for the triggers that matter for chat support, and takes the next step on its own while keeping a complete audit trail for review. AI handles common questions immediately, reducing wait times to zero for routine inquiries. Teams typically see instant around the clock once the agent is in production. You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Ortto
Authorize Ortto and Arahi AI syncs your lists, campaigns, and analytics data in minutes.
Build Campaign Automation
Create AI-driven workflows triggered by Ortto events — new subscribers, email opens, or campaign milestones.
Optimize & Measure
AI continuously optimizes your Ortto campaigns while tracking engagement, conversions, and ROI.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
All data exchanged between Ortto and Arahi AI during chat support processing is encrypted in transit and at rest. We use OAuth tokens for Ortto access, never store raw credentials, and maintain full audit logs of every chat support action.
Manual chat support in Ortto requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling chat support tasks in real-time as Ortto events occur — running 24/7 with consistent accuracy and zero fatigue.
Yes. You define exactly which Ortto events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in Ortto .
Yes. You can run chat support workflows in test mode using sample Ortto data before activating on live records. This lets you verify every chat support rule works correctly with your Ortto setup before processing real data.
Arahi AI connects natively with Ortto to handle the full chat support workflow. The AI agent monitors Ortto events, processes chat support tasks automatically, and writes results back to Ortto — no copy-pasting or tab-switching required.
Yes. You can create parallel chat support workflows that respond to different Ortto events or conditions. For example, one chat support flow for new Ortto records and another for updated ones — each with independent rules and actions.
Most users connect Ortto and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
The dashboard shows chat support-specific metrics for your Ortto integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how Ortto -triggered chat support workflows perform over time.
Arahi AI connects to Ortto via one-click OAuth, then runs chat support workflows that read and write Ortto data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant Ortto record without developer involvement.
Ortto holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the Ortto -adjacent work that genuinely needs human attention.
Explore more AI agent solutions
Start automating Chat Support for Ortto
7-day free trial. Works with the tools you already use.