Smarter Follow-Up for PagerDuty Users
Turn PagerDuty into a Follow-Up powerhouse. Arahi AI agents automate the busywork so your team can focus on strategy.
Key Takeaways: AI Follow-Up Automation for PagerDuty
AI-powered follow-up automation for pagerduty uses intelligent automation to handle repetitive tasks, qualify prospects, and streamline operations—without manual intervention. Arahi AI agents work 24/7, integrating with your existing tools to deliver consistent, scalable results.
- Never Drop the Ball: AI tracks every conversation and triggers follow-ups at the right time automatically.
- Multi-Channel Sequences: Coordinate follow-ups across email, SMS, and chat based on prospect engagement.
- Personalized Timing: AI learns optimal follow-up intervals for each contact based on response patterns.
- Pipeline Acceleration: Keep deals moving with timely nudges that prevent opportunities from going stale.
How AI Transforms Follow-Up Automation in PagerDuty
PagerDuty is a widely-used developer tools platform. Real-Time Operations and Incident Response By integrating PagerDuty with Arahi AI, you automate follow-up end-to-end — data flows in real-time, tasks execute without manual intervention, and your team focuses on work that actually moves the needle. With the PagerDuty integration, Arahi AI can directly add service to incident workflow trigger, aggregate escalation policy incident metrics, associate service dependencies, associate team with automation action, and audit escalation policy records — all triggered automatically by your AI agent without manual intervention.
Why Businesses Choose AI Automation
Transform your workflows with intelligent AI agents that deliver measurable results.
Never Drop the Ball
AI tracks every conversation and triggers follow-ups at the right time automatically.
Multi-Channel Sequences
Coordinate follow-ups across email, SMS, and chat based on prospect engagement.
Personalized Timing
AI learns optimal follow-up intervals for each contact based on response patterns.
Pipeline Acceleration
Keep deals moving with timely nudges that prevent opportunities from going stale.
Real-World Use Cases
See how businesses are already leveraging AI automation in practice.
Compliance & Audit Trail
Every follow-up action the AI takes is logged with timestamps and context, giving your pagerduty team a complete audit-ready trail.
Vendor & Partner Handoffs
AI automates the back-and-forth of follow-up with external vendors, sending updates, collecting confirmations, and flagging delays.
Cost-Per-Unit Reduction
By automating follow-up, pagerduty businesses cut per-unit processing costs significantly — turning a cost center into a competitive advantage.
What You Can Do with PagerDuty + Arahi AI
These are real PagerDuty actions your AI agent can perform automatically — no manual work required.
Add service to incident workflow trigger
This endpoint adds a service to an existing incident workflow trigger in pagerduty. it allows you to associate a specific service with a trigger, enabling automated incident management processes for that service. use this endpoint when you need to connect a service to an incident workflow, typically during the setup or modification of your incident response procedures. the endpoint requires the trigger's id and the service's id to make the association. it's important to note that this operation doesn't create new services or triggers, but rather links existing ones. ensure that both the trigger and service exist in your pagerduty account before making this call.
Aggregate escalation policy incident metrics
This endpoint analyzes and aggregates incident metrics across all escalation policies in pagerduty. it allows for detailed filtering and customization of the analysis, enabling users to gain insights into incident patterns, response times, and escalation effectiveness. the endpoint is particularly useful for operational reviews, performance analysis, and identifying areas for improvement in incident management processes. it provides flexibility in data selection through various filters and supports different time-based aggregations for comprehensive reporting.
Associate service dependencies
Associates multiple service dependencies in pagerduty, allowing you to define relationships between supporting and dependent services. this endpoint is used to establish a hierarchical structure of services, which is crucial for effective incident management and impact analysis. it enables you to create multiple dependencies in a single api call, improving efficiency when setting up complex service relationships. use this endpoint when you need to define or update the dependency structure of your services in pagerduty, such as during initial setup, service restructuring, or when adding new services to your incident management workflow.
Associate team with automation action
This endpoint associates a specific team with an automation action in pagerduty. it allows you to link a team to an automated workflow, enabling better organization and management of automation actions within your incident response processes. use this endpoint when you need to assign responsibility for an automation action to a particular team or when restructuring your automation workflows. the association helps in tracking, auditing, and managing permissions for automation actions across different teams in your organization. note that this endpoint only creates the association; it does not create new teams or automation actions.
Audit escalation policy records
Retrieves the audit records for a specific escalation policy in pagerduty. this endpoint allows users to access a detailed history of changes made to the escalation policy, including modifications to escalation rules, associated services, and on-call schedules. it's particularly useful for compliance tracking, troubleshooting, and understanding how the incident response process has been adjusted over time. the audit records provide transparency into who made changes, what was changed, and when the changes occurred, helping teams maintain accountability and optimize their incident management workflows.
Convert service rule by id
Converts the rules associated with a specific pagerduty service to a new or optimized format. this endpoint is used to update and standardize the incident management rules for a given service, improving the efficiency and consistency of alert handling. it should be used when there's a need to modernize rule sets, apply best practices, or adapt rules to changing service requirements. the conversion process is applied to all rules linked to the specified service id, potentially modifying their structure or behavior. it's important to note that this operation may impact existing incident routing and alerting patterns, so it should be used cautiously and preferably during a maintenance window.
Count paused incident reports
Retrieves the count of paused incident reports in the pagerduty system. this endpoint is part of pagerduty's incident management and analytics features, providing a quick way to quantify the number of incidents that are currently in a paused state. it's particularly useful for generating high-level analytics, tracking incident management efficiency, and identifying trends in incident handling. the endpoint returns a simple count, making it ideal for dashboard displays or periodic system status checks. it should be used when a rapid overview of paused incidents is needed, but it won't provide detailed information about individual incidents.
Create and manage custom incident fields
Creates a new custom field for incidents in pagerduty. this endpoint allows you to define additional data points to be associated with incidents, enhancing incident management and reporting capabilities. custom fields can be used to store various types of information such as environment, severity, or any other relevant metadata. the field can be configured with different data types and value constraints, allowing for flexible and structured data capture. use this endpoint when you need to extend the incident data model with organization-specific information. note that once created, certain properties of a custom field cannot be changed, so careful planning of field structure is important.
Create a ruleset
Creates a new ruleset in pagerduty for managing incident routing and notification rules. this endpoint allows you to define a named set of rules that determine how incidents are processed and directed to specific teams or users. it's particularly useful when setting up or modifying your incident management workflow. the created ruleset can be global, affecting all incoming incidents, or assigned to a specific team for more targeted incident routing. note that while you can create the ruleset structure with this call, the actual rules within the ruleset must be added separately using other api endpoints.
Create a trigger
Create new incident workflow trigger scoped oauth requires: `incident workflows.write`
How It Works
Get started in three simple steps — no technical expertise needed.
Connect PagerDuty
Authorize PagerDuty and Arahi AI hooks into your issues, repos, and deployment pipelines.
Configure Dev Workflows
Define triggers for PagerDuty events — new issues, PR merges, build failures — and the AI actions to take.
Ship Faster with Less Toil
AI automates the tedious parts of your PagerDuty workflow. Track issues triaged, alerts handled, and developer time saved.
Platform Capabilities
Enterprise-grade AI automation built for reliability and scale.
Issue & Bug Tracking Automation
AI triages new issues, assigns severity levels, and routes bugs to the right developer based on code ownership.
CI/CD Pipeline Triggers
React to build failures, test results, and deployment events — AI notifies teams and triggers rollback workflows when needed.
Pull Request Workflows
AI assigns reviewers, enforces coding standards checks, and posts summary comments on new pull requests.
Add service to incident workflow trigger
Arahi AI can this endpoint adds a service to an existing incident workflow trigger in pagerduty. it allows you to associate a specific service with a trigger, enabling automated incident management processes for that service. use this endpoint when you need to connect a service to an incident workflow, typically during the setup or modification of your incident response procedures. the endpoint requires the trigger's id and the service's id to make the association. it's important to note that this operation doesn't create new services or triggers, but rather links existing ones. ensure that both the trigger and service exist in your pagerduty account before making this call. This action triggers automatically based on your workflow rules — no manual steps needed.
Aggregate escalation policy incident metrics
Arahi AI can this endpoint analyzes and aggregates incident metrics across all escalation policies in pagerduty. it allows for detailed filtering and customization of the analysis, enabling users to gain insights into incident patterns, response times, and escalation effectiveness. the endpoint is particularly useful for operational reviews, performance analysis, and identifying areas for improvement in incident management processes. it provides flexibility in data selection through various filters and supports different time-based aggregations for comprehensive reporting. This action triggers automatically based on your workflow rules — no manual steps needed.
Associate service dependencies
Arahi AI can associates multiple service dependencies in pagerduty, allowing you to define relationships between supporting and dependent services. this endpoint is used to establish a hierarchical structure of services, which is crucial for effective incident management and impact analysis. it enables you to create multiple dependencies in a single api call, improving efficiency when setting up complex service relationships. use this endpoint when you need to define or update the dependency structure of your services in pagerduty, such as during initial setup, service restructuring, or when adding new services to your incident management workflow. This action triggers automatically based on your workflow rules — no manual steps needed.
Frequently Asked Questions
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