AI Agent for Ticket Routing — Built for Wrike
Automate Ticket Routing for teams using Wrike. Arahi AI agents handle the workflow end-to-end — no code, set up in minutes.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Connect Wrike
Link Wrike to Arahi AI in one click. Your tasks, projects, and documents sync automatically.
Set Up Workspace Automation
Define triggers in Wrike — new tasks, status changes, due dates — and the AI actions that follow.
Work Smarter, Not Harder
Your AI agent keeps Wrike organized while you focus on execution. Track productivity gains on your dashboard.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
Frequently asked questions
The Wrike integration automates end-to-end ticket routing — including data capture from Wrike, validation, routing, follow-up actions, and status updates. Every ticket routing step that touches Wrike can be handled by the AI agent.
The ticket routing agent scales automatically as your Wrike activity grows. Whether you process 10 or 10,000 ticket routing tasks per day from Wrike, the AI handles the volume without slowdowns or additional configuration.
Yes. You define exactly which Wrike events start ticket routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so ticket routing actions only fire when your specific criteria are met in Wrike.
All data exchanged between Wrike and Arahi AI during ticket routing processing is encrypted in transit and at rest. We use OAuth tokens for Wrike access, never store raw credentials, and maintain full audit logs of every ticket routing action.
The agent reads ticket content, applies wrike-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
Yes. The agent analyzes ticket sentiment and language patterns to flag frustrated or at-risk customers, prioritizing them for senior-agent attention before satisfaction degrades into churn or public complaints.
Manual ticket routing in Wrike requires constant tab-switching, copy-pasting, and follow-up tracking. Arahi AI eliminates this by handling ticket routing tasks in real-time as Wrike events occur — running 24/7 with consistent accuracy and zero fatigue.
The Wrike integration maintains a persistent real-time connection for ticket routing automation with automatic retry logic and continuous monitoring. If Wrike experiences downtime, queued ticket routing tasks process automatically once connectivity resumes.
Yes. The ticket routing agent connected to Wrike simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single ticket routing workflow can pull data from Wrike, process it, and push results to multiple destinations.
Yes. You can create parallel ticket routing workflows that respond to different Wrike events or conditions. For example, one ticket routing flow for new Wrike records and another for updated ones — each with independent rules and actions.
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