Connect Gorgias to Microsoft Teams
Automate workflows between Gorgias and Microsoft Teams. No coding required.
What you can automate between Gorgias and Microsoft Teams
These are the most popular automations teams set up between Gorgias and Microsoft Teams. Each one runs automatically once activated — no manual steps.
Send message when new order placed
Post a message to a channel automatically when when a customer places a new order.
Create order when new message received
Generate a new order automatically when when a new message arrives in a channel.
Sync Gorgias changes to Microsoft Teams
Keep Microsoft Teams updated when when an order is shipped or delivered.
Get Microsoft Teams alerts for Gorgias
Never miss important Gorgias updates with instant Microsoft Teams notifications.
What syncs between Gorgias and Microsoft Teams
Order events from Gorgias — new purchases, fulfillment updates, refunds — post to Microsoft Teams so your team sees them in real-time.
Data from Gorgias
- Orders
- Products
- Customer records
- Payment status
- Shipping details
Data from Microsoft Teams
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
How to connect Gorgias to Microsoft Teams
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Gorgias account
- An active Microsoft Teams account with permission to install apps
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in Gorgias to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Gorgias
Click "Add Connection" and select Gorgias from the app directory. You'll be redirected to Gorgias's authorization page. Grant Arahi access to your orders, products, and customer data. You choose which store data the integration can read.
Authenticate Microsoft Teams
Same process for Microsoft Teams. Click "Add Connection," select Microsoft Teams, and authorize access. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new order placed in gorgias or new message received in microsoft teams. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: send message in microsoft teams. Map the data fields between Gorgias and Microsoft Teams so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Gorgias and Microsoft Teams. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Gorgias and Microsoft Teams?
Every order, refund, and fulfillment event in Gorgias is a signal your team needs to see. Routing those signals to Microsoft Teams means faster response times and fewer dropped balls.
Tips for your Gorgias + Microsoft Teams integration
Get more out of this integration with these best practices.
Who uses the Gorgias + Microsoft Teams integration?
Teams across industries connect Gorgias and Microsoft Teams to streamline their workflows.
Store managers tracking orders who rely on Microsoft Teams for communication
Remote teams who need real-time data from Gorgias
E-commerce operations and remote teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting Gorgias and Microsoft Teams.
How do I connect Gorgias to Microsoft Teams?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Gorgias and Microsoft Teams via OAuth. Choose a workflow template — like syncing commerce events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Gorgias and Microsoft Teams?
Popular automations include: post new Gorgias orders to Microsoft Teams channels, alert Microsoft Teams when high-value orders arrive, notify Microsoft Teams on Gorgias refund requests, and share daily Gorgias sales summaries in Microsoft Teams. Filters let you route different order types to specific channels.
Is the Gorgias and Microsoft Teams integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Gorgias-to-Microsoft Teams workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Gorgias data secure when connected to Microsoft Teams?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Gorgias or Microsoft Teams passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your commerce data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Gorgias and Microsoft Teams?
Yes. You can set up workflows that trigger from either Gorgias or Microsoft Teams. For example, create a workflow where Gorgias events update Microsoft Teams, and a separate one where Microsoft Teams changes sync back to Gorgias. Each direction is configured independently so you have full control.
Do I need technical skills to connect Gorgias and Microsoft Teams?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Gorgias and Microsoft Teams, you can set up the integration. Most users are running their first workflow within 10 minutes.
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