Connect HubSpot to Zendesk
Automate workflows between HubSpot and Zendesk. No coding required.
What you can automate between HubSpot and Zendesk
These are the most popular automations teams set up between HubSpot and Zendesk. Each one runs automatically once activated — no manual steps.
Create ticket when new contact created
Open a new support ticket automatically when when a new contact is added to your crm.
Create contact when new ticket created
Add a new contact to your CRM automatically when when a customer submits a support request.
Sync HubSpot changes to Zendesk
Keep Zendesk updated when when a new deal or opportunity is created.
What syncs between HubSpot and Zendesk
Support interactions from HubSpot are logged against customer records in Zendesk. Sales and success teams see the full support history.
Data from HubSpot
- Contacts
- Deals / opportunities
- Pipeline stages
- Notes
- Custom fields
Data from Zendesk
- Tickets
- Customer messages
- Priority levels
- Assignees
- Resolution status
How to connect HubSpot to Zendesk
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active HubSpot account with API access enabled
- An active Zendesk account
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in HubSpot to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate HubSpot
Click "Add Connection" and select HubSpot from the app directory. You'll be redirected to HubSpot's authorization page. Grant Arahi read/write access to your contacts, deals, and pipeline data. You choose which objects the integration can access.
Authenticate Zendesk
Same process for Zendesk. Click "Add Connection," select Zendesk, and authorize access. Grant Arahi access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new contact created in hubspot or new ticket created in zendesk. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: create ticket in zendesk. Map the data fields between HubSpot and Zendesk so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between HubSpot and Zendesk. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect HubSpot and Zendesk?
Manually moving data between HubSpot and Zendesk is error-prone and eats into your team's productive hours. Connecting them through Arahi eliminates that overhead — events in one app trigger actions in the other automatically.
Tips for your HubSpot + Zendesk integration
Get more out of this integration with these best practices.
Who uses the HubSpot + Zendesk integration?
Teams across industries connect HubSpot and Zendesk to streamline their workflows.
Sales reps tracking deal progress who rely on Zendesk for help desk & support
Customer support who need real-time data from HubSpot
Sales teams and customer support collaborating across tools
Frequently asked questions
Everything you need to know about connecting HubSpot and Zendesk.
How do I connect HubSpot to Zendesk?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both HubSpot and Zendesk via OAuth. Choose a workflow template — like syncing crm events to help desk & support actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between HubSpot and Zendesk?
You can automate a wide range of workflows: sync new HubSpot events to Zendesk actions, trigger Zendesk updates when HubSpot data changes, create Zendesk records from HubSpot events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the HubSpot and Zendesk integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your HubSpot-to-Zendesk workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my HubSpot data secure when connected to Zendesk?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your HubSpot or Zendesk passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your crm data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between HubSpot and Zendesk?
Yes. You can set up workflows that trigger from either HubSpot or Zendesk. For example, create a workflow where HubSpot events update Zendesk, and a separate one where Zendesk changes sync back to HubSpot. Each direction is configured independently so you have full control.
Do I need technical skills to connect HubSpot and Zendesk?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use HubSpot and Zendesk, you can set up the integration. Most users are running their first workflow within 10 minutes.
Similar integrations
Explore other popular connections with HubSpot and Zendesk.
