Connect Intercom to Mandrill
Automate workflows between Intercom and Mandrill. No coding required.
What you can automate between Intercom and Mandrill
These are the most popular automations teams set up between Intercom and Mandrill. Each one runs automatically once activated — no manual steps.
Add subscriber when new message received
Add someone to your mailing list automatically when when a new message arrives in a channel.
Send message when new subscriber
Post a message to a channel automatically when when someone joins your mailing list.
Sync Intercom changes to Mandrill
Keep Mandrill updated when when someone mentions you or your team.
Get Intercom alerts for Mandrill
Never miss important Mandrill updates with instant Intercom notifications.
What syncs between Intercom and Mandrill
When an event occurs in Intercom, the relevant data is automatically sent to Mandrill. Arahi maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from Intercom
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Data from Mandrill
- Campaign data
- Subscriber lists
- Email opens / clicks
- Audience segments
- Tags
How to connect Intercom to Mandrill
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Intercom account with permission to install apps
- An active Mandrill account
- A free Arahi AI account (sign up takes 30 seconds)
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Intercom
Click "Add Connection" and select Intercom from the app directory. You'll be redirected to Intercom's authorization page. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Authenticate Mandrill
Same process for Mandrill. Click "Add Connection," select Mandrill, and authorize access. Grant Arahi access to your campaigns, audiences, and analytics data. You control which lists and campaigns the integration can modify.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new message received in intercom or new subscriber in mandrill. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: add subscriber in mandrill. Map the data fields between Intercom and Mandrill so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Intercom and Mandrill. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Intercom and Mandrill?
Marketing campaigns generate time-sensitive data — opens, clicks, new leads. When that data reaches Intercom in real-time, your team can act before the moment passes.
Tips for your Intercom + Mandrill integration
Get more out of this integration with these best practices.
Who uses the Intercom + Mandrill integration?
Teams across industries connect Intercom and Mandrill to streamline their workflows.
Team leads managing multiple channels who rely on Mandrill for marketing
Growth teams who need real-time data from Intercom
Remote teams and growth teams collaborating across tools
Frequently asked questions
Everything you need to know about connecting Intercom and Mandrill.
How do I connect Intercom to Mandrill?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Intercom and Mandrill via OAuth. Choose a workflow template — like syncing communication events to marketing actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Intercom and Mandrill?
Common workflows include: post Mandrill campaign results to Intercom channels, alert Intercom when Mandrill leads hit scoring thresholds, share Mandrill A/B test winners in Intercom, and notify Intercom when Mandrill email sequences complete. Each can be customized with filters and conditions.
Is the Intercom and Mandrill integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Intercom-to-Mandrill workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Intercom data secure when connected to Mandrill?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Intercom or Mandrill passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your communication data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Intercom and Mandrill?
Yes. You can set up workflows that trigger from either Intercom or Mandrill. For example, create a workflow where Intercom events update Mandrill, and a separate one where Mandrill changes sync back to Intercom. Each direction is configured independently so you have full control.
Do I need technical skills to connect Intercom and Mandrill?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Intercom and Mandrill, you can set up the integration. Most users are running their first workflow within 10 minutes.
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