Connect Intercom to Shopify
Automate workflows between Intercom and Shopify. No coding required.
What you can automate between Intercom and Shopify
These are the most popular automations teams set up between Intercom and Shopify. Each one runs automatically once activated — no manual steps.
Create order when new message received
Generate a new order automatically when when a new message arrives in a channel.
Send message when new order placed
Post a message to a channel automatically when when a customer places a new order.
Sync Intercom changes to Shopify
Keep Shopify updated when when someone mentions you or your team.
Get Intercom alerts for Shopify
Never miss important Shopify updates with instant Intercom notifications.
What syncs between Intercom and Shopify
Order events from Intercom — new purchases, fulfillment updates, refunds — post to Shopify so your team sees them in real-time.
Data from Intercom
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Data from Shopify
- Orders
- Products
- Customer records
- Payment status
- Shipping details
How to connect Intercom to Shopify
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Intercom account with permission to install apps
- An active Shopify account
- A free Arahi AI account (sign up takes 30 seconds)
- Admin or API access in Shopify to authorize the connection
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Intercom
Click "Add Connection" and select Intercom from the app directory. You'll be redirected to Intercom's authorization page. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Authenticate Shopify
Same process for Shopify. Click "Add Connection," select Shopify, and authorize access. Grant Arahi access to your orders, products, and customer data. You choose which store data the integration can read.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new message received in intercom or new order placed in shopify. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: create order in shopify. Map the data fields between Intercom and Shopify so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Intercom and Shopify. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Intercom and Shopify?
Every order, refund, and fulfillment event in Shopify is a signal your team needs to see. Routing those signals to Intercom means faster response times and fewer dropped balls.
Tips for your Intercom + Shopify integration
Get more out of this integration with these best practices.
Who uses the Intercom + Shopify integration?
Teams across industries connect Intercom and Shopify to streamline their workflows.
Team leads managing multiple channels who rely on Shopify for commerce
E-commerce operations who need real-time data from Intercom
Remote teams and e-commerce operations collaborating across tools
Frequently asked questions
Everything you need to know about connecting Intercom and Shopify.
How do I connect Intercom to Shopify?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Intercom and Shopify via OAuth. Choose a workflow template — like syncing communication events to commerce actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Intercom and Shopify?
Popular automations include: post new Shopify orders to Intercom channels, alert Intercom when high-value orders arrive, notify Intercom on Shopify refund requests, and share daily Shopify sales summaries in Intercom. Filters let you route different order types to specific channels.
Is the Intercom and Shopify integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Intercom-to-Shopify workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Intercom data secure when connected to Shopify?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Intercom or Shopify passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your communication data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Intercom and Shopify?
Yes. You can set up workflows that trigger from either Intercom or Shopify. For example, create a workflow where Intercom events update Shopify, and a separate one where Shopify changes sync back to Intercom. Each direction is configured independently so you have full control.
Do I need technical skills to connect Intercom and Shopify?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Intercom and Shopify, you can set up the integration. Most users are running their first workflow within 10 minutes.
Similar integrations
Explore other popular connections with Intercom and Shopify.
