Connect Intercom to Twilio
Automate workflows between Intercom and Twilio. No coding required.
What you can automate between Intercom and Twilio
These are the most popular automations teams set up between Intercom and Twilio. Each one runs automatically once activated — no manual steps.
Send message when new message received
Post a message to a channel automatically when when a new message arrives in a channel.
Send message when new message received
Post a message to a channel automatically when when a new message arrives in a channel.
Sync Intercom changes to Twilio
Keep Twilio updated when when someone mentions you or your team.
Get Intercom alerts for Twilio
Never miss important Twilio updates with instant Intercom notifications.
What syncs between Intercom and Twilio
Messages from Intercom are forwarded to Twilio in real-time, preserving the sender name, content, and any attachments. Keep both platforms in sync without switching between them.
Data from Intercom
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Data from Twilio
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
How to connect Intercom to Twilio
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Intercom account with permission to install apps
- An active Twilio account with permission to install apps
- A free Arahi AI account (sign up takes 30 seconds)
Create your Arahi AI account
Sign up at app.arahi.ai — it's free and takes 30 seconds. No credit card required. You'll land on the dashboard where you can create your first workflow.
Authenticate Intercom
Click "Add Connection" and select Intercom from the app directory. You'll be redirected to Intercom's authorization page. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Authenticate Twilio
Same process for Twilio. Click "Add Connection," select Twilio, and authorize access. Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new message received in intercom or new message received in twilio. The trigger fires automatically whenever that event happens — no manual intervention.
Configure the action
Define what happens when the trigger fires. For example: send message in twilio. Map the data fields between Intercom and Twilio so the right information lands in the right place.
Test and activate
Run a test to confirm data flows correctly between Intercom and Twilio. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — Arahi handles retries, error logging, and monitoring automatically.
Why connect Intercom and Twilio?
Manually moving data between Intercom and Twilio is error-prone and eats into your team's productive hours. Connecting them through Arahi eliminates that overhead — events in one app trigger actions in the other automatically.
Tips for your Intercom + Twilio integration
Get more out of this integration with these best practices.
Who uses the Intercom + Twilio integration?
Teams across industries connect Intercom and Twilio to streamline their workflows.
Team leads managing multiple channels who need Intercom and Twilio in sync
Cross-functional squads consolidating their communication stack
IT admins consolidating tools eliminating duplicate work across platforms
Frequently asked questions
Everything you need to know about connecting Intercom and Twilio.
How do I connect Intercom to Twilio?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Intercom and Twilio via OAuth. Choose a workflow template — like syncing communication events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Intercom and Twilio?
You can automate a wide range of workflows: sync new Intercom events to Twilio actions, trigger Twilio updates when Intercom data changes, create Twilio records from Intercom events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Intercom and Twilio integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Intercom-to-Twilio workflows need more volume, paid plans start at $29/month with unlimited workflows and priority execution.
Is my Intercom data secure when connected to Twilio?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Intercom or Twilio passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your communication data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Intercom and Twilio?
Yes. You can set up workflows that trigger from either Intercom or Twilio. For example, create a workflow where Intercom events update Twilio, and a separate one where Twilio changes sync back to Intercom. Each direction is configured independently so you have full control.
Do I need technical skills to connect Intercom and Twilio?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Intercom and Twilio, you can set up the integration. Most users are running their first workflow within 10 minutes.
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