Automate Chat Support Across BigCommerce with AI
Purpose-built AI agent for Chat Support — connects to BigCommerce in minutes so your team can stop doing the work by hand.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Read the inbound ticket and classify the topic
- 2Pull the customer's plan, history, and SLA
- 3Draft a response in your support team's voice
- 4Resolve directly or hand off with full context
Get started in three steps
Link Your BigCommerce Store
Connect BigCommerce in one click. Arahi AI imports your products, orders, and customer data automatically.
Define E-Commerce Workflows
Set up automation for orders, abandoned carts, inventory alerts, and customer communication in BigCommerce.
Grow Revenue on Autopilot
AI handles the operational work inside BigCommerce while you focus on strategy. Track recovered revenue and cost savings live.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your Arahi inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
Frequently asked questions
Most users connect BigCommerce and launch their first chat support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure chat support-specific rules through a visual no-code builder.
Yes. You define exactly which BigCommerce events start chat support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so chat support actions only fire when your specific criteria are met in BigCommerce.
The BigCommerce integration automates end-to-end chat support — including data capture from BigCommerce, validation, routing, follow-up actions, and status updates. Every chat support step that touches BigCommerce can be handled by the AI agent.
Yes. You can run chat support workflows in test mode using sample BigCommerce data before activating on live records. This lets you verify every chat support rule works correctly with your BigCommerce setup before processing real data.
When the AI hits an edge case during chat support processing in BigCommerce, it escalates to your team with full context — the BigCommerce record, what was attempted, and why it needs review. Your chat support pipeline never stalls or loses data.
Yes. You can create parallel chat support workflows that respond to different BigCommerce events or conditions. For example, one chat support flow for new BigCommerce records and another for updated ones — each with independent rules and actions.
The BigCommerce integration maintains a persistent real-time connection for chat support automation with automatic retry logic and continuous monitoring. If BigCommerce experiences downtime, queued chat support tasks process automatically once connectivity resumes.
No coding required. The no-code builder walks you through connecting BigCommerce and configuring chat support rules visually. Your team can set up, modify, and manage BigCommerce-based chat support workflows without any developer involvement.
Arahi AI connects to BigCommerce via one-click OAuth, then runs chat support workflows that read and write BigCommerce data on a schedule or in response to triggers. You configure the rules once; the agent executes chat support across every relevant BigCommerce record without developer involvement.
BigCommerce holds the data; AI supplies the judgment and throughput. Together they turn chat support from a manual, inconsistent process into one that runs at machine speed with a consistent quality bar — freeing your team to focus on the BigCommerce-adjacent work that genuinely needs human attention.
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